Chief Manager (IT Infrastructure & Security)

The core responsibilities for the job include the following:

Infrastructure Architecture and Operations:

• Own the scoping, architecture, and design of new infrastructure that will support the business.
• Administer HP infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows, and Linux environments.
• Architect, monitor, and maintain Active Directory services, file services, server infrastructure, and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security, and monitoring hardware, software, and services, ensuring they are optimized for availability, stability, integrity, performance, and scalability.
• Forecast demand for storage, computing, and network capacity and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software, including servers, peripherals, network nodes, terminals, and wiring; manage equipment inventory and the hardware life cycle.

Network and End-User Computing:

• Manage LAN/WAN, VPN, Cisco routing/switching, and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing laptops, desktops, printers, AV devices, iOS devices/iPads, MDM and endpoint management, and end-user support operations across Head Office, Stores, and Warehouse.

Security, Identity, and Compliance:

• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP, and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation, and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit, and compliance requirements are met.

Continuity, Backup, and Performance:

• Define, implement, test, and maintain data backup and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery, and infrastructure modernization projects.
• Be accountable for measuring and optimizing application and infrastructure performance and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendors, and Governance:

• Provide support to, manage, and train the IT infrastructure team.
• Manage vendor relationships, budgets, SLAs, and team performance.
• Project plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Requirements:

• Experience: 12+ years in the same.
• Qualification: B. Tech/MCA.
• Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, and CCNP.
• Must have experience in servers, networks, firewalls, EDR, and virtualization systems (VMware, Nutanix).
• Technical Experience Required: AWS (Amazon Web Services) and/or Microsoft Azure, VMware ESX/ESXi, Windows Server, Active Directory (AD), Kaseya, DNS and DHCP, Forcepoint/Websense, Kaspersky AV, Cisco networking, and SAN (Storage Area Network).
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Network and Infrastructure Engineering:

• Proficient understanding of IP networking: Cisco, TCP/IP, Windows Server, network security, and cloud servers that includes technical and functional understanding of network security, VoIP, WAN, LAN, and internet routing and switching protocols and wireless and VPN capabilities.
• Demonstrated data center/server room build-out experience (power, network, cooling, etc. ).
• Expertise in VMware ESX, SAN, monitoring tools, and operating systems (strong understanding of Windows).
• Experience in managing a VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in Windows environments in domain/forest/DNS/DHCP.

System Administration and Maintenance:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups, and Data Protection:

• Skilled in managing Websense/Forcepoint DLP/web security.
• Experience in managing the Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent offsite as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing, and Troubleshooting:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups.
• Daily monitor the server event logs, firewall, and other security equipment logs, and also the logs of scheduled archival software.
• Test the operating system software, the networking software, and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management and Documentation:

• To assist the IT Head with technical issues on various projects, such as supporting the testing, rolling out, and execution of projects.
• Strong written communication skills, including documentation.