Chief Manager - Production Support (Integration)
Title: Chief Manager – Integration (Production Support)
Experience: 12 - 15 Years of relevant experience
Job Location: Thane, India
Responsibilities:
•Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems.
•Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.
•Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.
•Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.
•Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.
•Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.
•Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning.
•Drive automation and process improvements to optimize support efficiency and reduce recurring issues.
•Prepare and manage operational dashboards, service metrics, and management reports for leadership review.
Required skillset:
•Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.
•Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).
•Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership.
•Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.
•Ability to work under pressure, manage critical incidents, and ensure timely service restoration.
•Strong analytical mindset, problem-solving abilities, and attention to detail.
•Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics.
Qualification:
• BE / BTech
• Technical Certifications will be an advantage
References:
1.
2. https://www.epayworldwide.com/
#euronetinAsia
Skills
As published by workable · 4 questions · 4 written answers
First name, Last name, Email, Phone, Address, Address Line 2, State, City, Zip Code, Photo, Education, Experience, Summary, Resume, Have you ever applied to or worked for our Company?, If yes, when and what position?, Please list and describe any Certifications or Specialized Training., Please list any foreign languages and your proficiency level in each., Cover letter, Desired Salary, When are you available to start?, Have you ever been disciplined or received verbal or written warnings from a job?, Have you ever been fired or asked to resign from a job?, Do you have the ability, with or without reasonable accommodation, to work overtime or to travel if required by the job for which you are applying?, Would you be willing and able to relocate?, Are you now, or do you expect to be, working in any other business or job?, 1. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 2. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 3. Please list a professional reference, including their relationship to you and current contact information (phone and email)., By typing my name below, I certify that my answers to the foregoing questions are true and correct without any consequential omissions of any kind whatsoever. I understand that if I am employed, any false, misleading, or otherwise incorrect statements made on this application form or during any interviews may be grounds for my immediate discharge. I hereby authorize the Company to contact any company or individual it deems appropriate to investigate my employment history, character and qualifications, including obtaining background checks, and I give my full and complete consent to their revealing any and all information they with as a result of this investigation. In addition, I hereby waive my right to bring any cause of action against these individuals for defamation, invasion of privacy, or any other reason because of their statements. I agree that, if I am employed, I will abide by all of the rules and regulations of the Company. I also understand that my employment is "at-will" and may be terminated by myself or by the Company at any time for any reason or no reason at all, with or without prior notice., By typing my name below, I certify my understanding and agreement to the following statement: All application materials including that which is submitted on our applicant tracking system, including resumes, cover letters, and responses, must accurately reflect your own qualifications and experience. The use of any false or misleading content - including any information that is created through the use of AI that is not a true and accurate description of your skills, qualifications, or experience – is not permitted. By submitting your application, you certify that all information provided is truthful. Any violation may result in disqualification from the recruitment process. If your employment has already begun and it is later discovered that you knowingly misrepresented your skills or qualifications, this may result in disciplinary action in accordance with applicable law.
- How many Years of experience in EFT Switch or Switch Specifically ?
- Do you have any experience In Prepaid Card?
- How many years in ISO8583
- SQL Experience writting queries or basics