Chief of Staff – Business Operations

We are looking for a Chief of Staff to work closely with the CEO/Managing Director in driving business discipline, execution and accountability across multiple business units.

The Chief of Staff will not directly manage the business-unit managers. Instead, the role will own the operating system of the group — including management cadence, performance tracking, follow-up, cross-functional coordination and execution of key priorities.

Role Overview

We are looking for a Chief of Staff to work closely with the CEO/Managing Director in driving business discipline, execution and accountability across multiple business units.

The Chief of Staff will not directly manage the business-unit managers. Instead, the role will own the operating system of the group — including management cadence, performance tracking, follow-up, cross-functional coordination and execution of key priorities.

Key Responsibilities

• Establish and manage a structured weekly, monthly and quarterly operating rhythm across business units.
• Conduct weekly operations meetings with managers, focusing on KPIs, targets, key blockers and required decisions.
• Prepare and maintain a one-page group dashboard covering key business performance indicators.
• Conduct monthly business reviews covering P&L vs. budget, KPIs, priorities and action plans.
• Track agreed actions, deadlines and ownership, ensuring timely follow-through.
• Identify recurring blockers and escalate unresolved issues to the CEO/Managing Director.
• Coordinate cross-functional and cross-business-unit projects and ensure execution against agreed timelines.
• Work with managers to establish and maintain clear business-unit charters, objectives and priorities.
• Support the CEO/Managing Director in reviewing and re-prioritizing business initiatives.
• Ensure management decisions are translated into clear actions, owners and deadlines.
• Monitor progress and provide concise updates to senior management.

• 8+ years of relevant experience in business operations, strategy, management consulting, project management or a similar role.
• Experience working directly with CEO/MD/Owner-level management is highly preferred.
• Strong understanding of P&L, KPIs, budgets and business performance.
• Excellent analytical and problem-solving skills.
• Strong project management and follow-up abilities.
• Ability to work across multiple business units and stakeholders.
• Strong communication, influencing and stakeholder-management skills.
• Highly organized, structured and disciplined with excellent attention to detail.
• Advanced proficiency in Excel, PowerPoint and business reporting/dashboard tools.
• Experience in a multi-business or group environment is an advantage.

Authority & Scope

The Chief of Staff will have authority to:

• Set and follow up on agreed deadlines.
• Request relevant business data and reports.
• Track and challenge overdue actions.
• Escalate unresolved issues.
• Coordinate cross-unit initiatives.

• The role will not have authority to independently hire, terminate employees, change pricing policies, approve major capital expenditure or override business-unit managers on domain-specific decisions.