Chief of Staff - Business & Operations - Manufacturing/Sports/Consumer Goods

Industry Preference:

Sports Infrastructure, Manufacturing, Consumer Products, Retail, Operations-Driven Organizations

Reporting To: Managing Director / Founder

Position Level: Senior Leadership

Candidate Profile:

Education:

- Bachelor's Degree in Business Administration, Engineering, Operations Management, Commerce, or related disciplines.

- MBA or Postgraduate Qualification from a reputed institution preferred.

Experience:

- 815 years of progressive experience in:

1. Chief of Staff

2. Business Operations

3. General Management

4. Program Management

5. Strategic Planning

6. Manufacturing / Sports / Consumer Goods / Retail / Infrastructure Industries

- Demonstrated experience in leading cross-functional teams and delivering business transformation initiatives.

- Experience working directly with CXOs, Founders, or Business Heads will be highly preferred.

Key Responsibilities:

Strategic Business Leadership:

- Partner directly with the Managing Director and leadership team to execute the company's strategic vision and growth roadmap.

- Drive business planning, annual operating plans, and performance management initiatives.

- Monitor business performance through KPIs, dashboards, and analytical reporting.

- Identify opportunities for revenue enhancement, operational improvements, and organizational scalability.

- Lead strategic projects and transformation initiatives across business functions.

Operations Management:

- Oversee end-to-end business operations, ensuring efficiency, productivity, and service excellence.

- Develop and implement scalable operational frameworks, SOPs, and governance structures.

- Establish performance standards and drive continuous process improvement.

- Ensure effective coordination among Sales, Supply Chain, Procurement, Manufacturing, Finance, HR, and Customer Success functions.

- Optimize resource utilization while maintaining operational quality and compliance.

Project Execution & Delivery:

- Lead high-priority business initiatives from planning through execution.

- Track project milestones, deliverables, risks, budgets, and timelines.

- Ensure seamless execution of strategic and operational projects across departments.

- Drive accountability and ownership among stakeholders to achieve organizational goals.

Leadership & Team Development:

- Build and mentor high-performing teams across functions.

- Foster a culture of collaboration, innovation, accountability, and performance excellence.

- Define KRAs, KPIs, and performance metrics for teams and business units.

- Support leadership succession planning and organizational capability development.

Business Analytics & Performance Management:

- Develop executive-level MIS reports, dashboards, and business review mechanisms.

- Analyze operational and financial data to support informed decision-making.

- Present business insights and recommendations to senior management.

- Monitor organizational performance against strategic objectives.

Stakeholder & Governance Management:

- Act as a key interface between leadership, departments, customers, vendors, and external stakeholders.

- Ensure compliance with organizational policies, operational controls, and governance frameworks.

- Drive effective communication and alignment across all business functions.