Chief of Staff

Chief of Staff

Description -

Job Summary
• This role is responsible for overseeing the teams' performance metrics, ensuring all targets are met to contribute to the organization's success. The role consults with clients to align their goals with the organization's offerings, tracking performance metrics, and leading contract renewals. The role focuses on strategic collaboration, expansion opportunities, and managing customer success processes.

Responsibilities
• Consults with client stakeholders to understand their business strategies, goals, and objectives, align with the organization’s offerings, and deliver against the agreed-upon metrics.
• Partners with the transition team to successfully help the customer through initial onboarding and adoption.
• Tracks customer KPIs and adoption rates to proactively work with customers on expansion opportunities, renewals, and churn prevention.
• Leads the contract renewal process in collaboration with the pursuit team to maximize renewal rates with a focus on providing value-based output to the client.
• Leads high-level strategic business reviews with clients, focusing on value realization, business impact, and future opportunities.
• Collaborates closely with sales, marketing, product, and other teams to ensure a coordinated and holistic approach to customer success.
• Identifies opportunities for account expansion, upselling additional products or services, and increasing the organization's revenue.
• Develops and owns customer success management process, including goal setting, results-driven targeting, and adherence to regulatory guidelines.
• Evaluates and improves customer success processes and methodologies for enhanced efficiency and effectiveness.
• Owns business approvals and ensures the organization’s financial performance targets are achieved/exceeded.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in customer experience, account/ business management, or a related field.

Preferred Certifications
• IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
• Certified Technology Sales Professional (CTSP)

Knowledge & Skills
NA

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"