CHIEF OF STAFF & OPERATIONS OFFICER
About the Role
Reporting directly to the Executive Director, the Chief of Staff & Operating Officer is a vital member of IMPACCT Brooklyn’s Senior Leadership Team — serving as the Executive Director’s principal strategic partner and the organization’s senior operational integrator. The role combines the outward-facing, coordinating, and decision-support functions of a Chief of Staff with the internal execution, accountability, and enterprise operations leadership of a Chief Operating Officer.
You will translate IMPACCT Brooklyn’s vision, Housing First strategy, and IMPACCT 2.0 priorities into strong day-to-day execution — ensuring departments are aligned, accountable, and operating with discipline. You will oversee enterprise operating rhythms; partner with leaders across housing operations, asset and portfolio performance, finance, compliance, property management, and development; and support Board and committee processes.
What You’ll Do
Leadership & Strategy
Serve as the Executive Director’s trusted adviser, strategic partner, and implementation lead on organizational priorities, sensitive issues, and cross-functional decisions.
Partner with the Executive Director and senior leadership to translate IMPACCT Brooklyn’s vision, Housing First strategy, and IMPACCT 2.0 priorities into day-to-day execution.
Act as an operational buffer for the Executive Director, freeing their focus for vision, external relationships, and long-range growth.
Operational Management
Oversee day-to-day organizational operations and strengthen execution across core business lines, including housing operations, asset/portfolio performance, shared services, and mission-support functions.
Build and manage an enterprise performance-management system, including dashboards, KPIs, action tracking, and recurring business reviews for senior leadership and the Board.
Partner with Finance and operating leaders to drive budget discipline, operational forecasting, variance follow-up, procurement and process rigor, and effective resource allocation.
Partner with Real Estate, Asset Management, and Property Management leadership to improve occupancy, compliance, physical-asset stewardship, capital planning, operating performance, and readiness for new developments, acquisitions, rehabilitations, and lease-up.
Ensure strong compliance and risk management across affordable housing and nonprofit operations, including funder, lender, regulatory, and contractual requirements.
Communication & Liaison
Lead executive and cross-department planning processes; prepare agendas, decision memos, briefing materials, and follow-up systems that improve leadership-team effectiveness and speed of execution.
Support the Executive Director and Board Chair with board calendars, committee coordination, dashboards, meeting materials, governance follow-up, and implementation of board-approved priorities.
Project Oversight
Lead or sponsor major strategic initiatives, organizational redesign efforts, transformation projects, policy and process improvements, and change-management efforts tied to IMPACCT 2.0.
Team Development & Direct Reports
Directly supervise the senior leaders responsible for Programs and Human Resources.
Partner closely with Finance, Housing Development, and Fundraising—reporting to the Executive Director—to promote budget discipline and enhance operational performance within these areas.
Build and reinforce a culture of accountability, collaboration, equity, transparency, and continuous improvement across the organization’s operating functions.
This list is representative and not exhaustive; additional related duties may be assigned by the Executive Director.