Chief Operating Officer

JOB DESCRIPTION

JOB TITLE: CHIEF OPERATING OFFICER

EMPLOYEE STATUS: At Will, Salary, Exempt, Full Time

AGENCY: Central Valley Training Center

SUPERVISES: Senior Director of Operations, Senior Information Technology Specialist, Facilities and Project Director

REPORTS TO: Chief Executive Officer

WORK TYPE: In-Person

BENEFITS OFFERED: Medical, Dental, Vision, and Life Insurance, 401k, Vacation, Sick, Holidays, and Personal Holidays

(This job description is not an implied contract for employment. It is a management tool for assigning work.)

STATEMENT OF JOB

The Chief Operating Officer (COO) serves as the operational leader of Central Valley Training Center (CVTC) and is responsible for ensuring the organization consistently delivers exceptional services across all locations while executing the strategic vision established by the CEO and Board of Directors.

The COO provides leadership and accountability for all field operations, ensuring quality service delivery, regulatory compliance, operational efficiency, participant satisfaction, employee engagement, and financial performance throughout the organization.

Working closely with the CEO and Executive Team, the COO transforms strategic initiatives into measurable operational results while building a culture of accountability, servant leadership, continuous improvement, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Executive Leadership

• Serve as a member of the Executive Leadership Team.

• Partner with the CEO in developing and executing strategic initiatives.

• Translate organizational strategy into measurable operational goals.

• Participate in Board preparation and executive reporting.

• Lead organization-wide operational initiatives.

• Provide executive leadership during organizational growth and expansion.

• Act on behalf of the CEO when delegated.

Operations Leadership

Provide direct leadership for:

• Four Senior Director of Operations

• 16 Program Directors (through Senior Director of Operations)

• All operational day program activities

• New program openings

• Operational consistency across all locations

Responsible for ensuring every site operates at the highest standards of:

• Quality

• Safety

• Regulatory compliance

• Financial stewardship

• Customer service

• Staff development

• Participant satisfaction

Multi-Site Operations

Oversee the operational performance of all locations by ensuring:

• Consistent implementation of CVTC standards

• Standardized operating procedures

• Operational efficiency

• Appropriate staffing levels

• Excellent participant experiences

• Strong family satisfaction

• Positive regional center relationships

• Safe and clean facilities

• High employee engagement

Leadership Development

Develop exceptional operational leaders by:

• Coaching Senior Regional Directors

• Developing Program Directors

• Conducting leadership meetings

• Building succession plans

• Identifying high-potential employees

• Holding leaders accountable

• Promoting servant leadership

• Driving continuous improvement

Operation Excellence

Establish and monitor organizational performance through:

• Key Performance Indicators (KPIs)

• Operational scorecards

• Site performance reviews

• Corrective action planning

• Best practice implementation

• Process improvement initiatives

• Workflow standardization

• Productivity improvements

Operation Excellence

Ensure operational compliance with:

• California Department of Developmental services

• Community Care Licensing

• Regional Center Requirements

• Health and Safety Regulations