CHIEF OPERATING OFFICER (COO) – OCCUPATIONAL HEALTH DIVISION

Industry: Healthcare, Wellness & Medical Services
Division: Occupational Health
Location: Ikeja, Lagos
Employment Type: Full-Time
Work Mode: On-Site / Flexible as required by business operations
Grade Level: Executive Management
Reports To: Divisional Head, Corporate Health & Wellness / CEO & Group Managing Director
Salary: ₦1,700,000 – ₦2,000,000 Net Monthly
Experience: Minimum 15 years' relevant experience, including at least 7 years in senior healthcare, operations, or executive leadership

ABOUT THE ROLE

We are seeking an experienced, commercially driven, and strategically minded Chief Operating Officer (COO) – Occupational Health Division to provide executive leadership across the Occupational Health business.

The COO will be responsible for driving strategic growth, operational excellence, commercial performance, profitability, service quality, and scalable expansion across the division.

The successful candidate will bring strong experience in healthcare operations, occupational health, corporate healthcare, industrial clinic management, business development, and multi-site service delivery.

This is a high-impact executive position requiring an individual who can translate corporate strategy into measurable business results while building efficient systems, high-performing teams, strong client relationships, and sustainable growth.

KEY RESPONSIBILITIES

Strategic Leadership & Business Growth

• Develop and execute the Occupational Health Division's strategic growth plan.
• Drive revenue growth, market expansion, and profitability across the division.
• Identify new business opportunities, strategic partnerships, and emerging market opportunities.
• Develop and commercialise innovative occupational health and corporate wellness solutions.
• Strengthen the organisation's position within Nigeria's occupational health and corporate healthcare market.
• Translate strategic objectives into measurable operational, commercial, and financial outcomes.

Operational Excellence & Service Delivery

• Provide overall operational oversight across occupational health business units, clinics, and client sites.
• Develop and implement effective SOPs, operational systems, governance structures, and service standards.
• Optimise workforce productivity, resource utilisation, workflows, and operational costs.
• Ensure consistent service quality and operational standards across multiple locations.
• Lead continuous improvement and operational transformation initiatives.
• Ensure operational readiness for new contracts, projects, clinics, and business expansions.

Corporate Client & Business Development

• Lead the acquisition, development, and retention of corporate occupational health clients.
• Build and maintain senior-level relationships with key corporate and institutional stakeholders.
• Lead strategic proposals, client presentations, commercial negotiations, and contract execution.
• Develop opportunities across sectors including Oil & Gas, Manufacturing, Construction, Maritime, Telecommunications, Financial Services, Government, NGOs, and Development Organisations.
• Drive client retention, contract renewals, cross-selling, and upselling opportunities.
• Develop strategic partnerships that support business growth.

Financial Management & Profitability

• Drive divisional profitability and financial sustainability.
• Develop and manage annual budgets, forecasts, and financial performance targets.
• Monitor revenue, margins, operating costs, project profitability, EBITDA, and cost-to-revenue ratios.
• Identify cost optimisation opportunities while maintaining service quality.
• Work closely with Finance and Commercial teams on pricing, budgeting, forecasting, and profitability analysis.

Clinical Governance, Compliance & Quality

• Ensure compliance with applicable healthcare regulations, occupational health standards, and industry requirements.
• Strengthen clinical governance, quality assurance, patient safety, and risk management frameworks.
• Oversee incident reporting, investigation, corrective actions, and risk mitigation.
• Maintain readiness for regulatory audits, inspections, certifications, and accreditation.
• Promote a culture of safety, ethical practice, compliance, and continuous improvement.

Industrial Clinics & Field Operations

• Oversee the management and performance of industrial and onsite healthcare facilities.
• Ensure effective deployment and management of healthcare personnel across client locations.
• Monitor compliance with client SLAs, contractual obligations, and service standards.
• Address operational gaps and performance issues promptly.
• Develop scalable models for nationwide occupational health service delivery.

Digital Health & Innovation

• Drive the adoption of technology and digital solutions across occupational health operations.
• Support the implementation of telemedicine, electronic medical systems, health analytics, digital patient engagement, and corporate wellness platforms.
• Identify opportunities for automation and process digitisation.
• Promote data-driven decision-making and innovative healthcare delivery models.

Leadership & People Management

• Build and lead high-performing multidisciplinary teams.
• Establish a culture of accountability, performance, innovation, and service excellence.
• Develop talent, succession plans, leadership capability, and workforce strategies.
• Establish clear performance expectations and accountability across the division.
• Foster collaboration across clinical, commercial, administrative, and operational teams.

Stakeholder & External Relations

• Represent the organisation at strategic meetings, industry events, conferences, and partnership forums.
• Build relationships with HMOs, corporate organisations, government agencies, regulators, industry associations, NGOs, and strategic partners.
• Lead institutional collaborations and strategic partnerships.
• Strengthen the organisation's reputation and influence within the occupational health sector.

KEY PERFORMANCE INDICATORS (KPIs)

Success in this role will be measured through:

• Revenue growth and achievement of divisional financial targets.
• EBITDA and gross margin performance.
• New corporate accounts acquired.
• Corporate client retention and contract renewal rates.
• Growth in recurring revenue and average contract value.
• Operational efficiency and cost optimisation.
• SLA and service delivery compliance.
• Clinic and workforce utilisation.
• Client and patient satisfaction.
• Regulatory and clinical governance compliance.
• Reduction in operational and clinical incidents.
• Employee engagement, retention, and productivity.
• Successful implementation of digital transformation initiatives.
• Expansion into new markets, locations, and service lines.

QUALIFICATIONS & EXPERIENCE

Required

• MBBS or equivalent medical qualification.
• Minimum 15 years of relevant professional experience, with at least 7 years in senior healthcare operations, management, or executive leadership.
• Proven experience managing complex healthcare operations and multidisciplinary teams.
• Demonstrable experience in healthcare business growth, operational transformation, and service delivery.
• Strong understanding of corporate healthcare, occupational health, industrial clinics, or related healthcare services.

Preferred

• MBA, MPH, MHA, or another relevant postgraduate qualification.
• Professional certification in healthcare management, occupational health, business management, or a related field.
• Experience managing multi-site healthcare operations.
• Experience working with corporate healthcare clients, HMOs, industrial organisations, or large institutional clients.
• Experience in healthcare commercialisation, strategic partnerships, and business development.

CORE COMPETENCIES

The ideal candidate should demonstrate strong capability in:

• Executive and strategic leadership
• Healthcare operations management
• Occupational health management
• Business development and commercial strategy
• Financial and business acumen
• Multi-site operations management
• Corporate client management
• Industrial clinic management
• Strategic partnerships
• Operational excellence and process optimisation
• Quality assurance and clinical governance
• Risk and compliance management
• Digital health and technology adoption
• Change and transformation management
• Data-driven decision-making
• Performance management

PERSONAL ATTRIBUTES

The successful candidate will be:

• Results-driven and commercially minded.
• Highly accountable and execution-focused.
• Strategic with strong operational discipline.
• An effective communicator and negotiator.
• An influential executive with strong stakeholder management skills.
• Innovative and growth-oriented.
• Resilient and capable of making sound decisions under pressure.
• Highly organised with strong analytical and problem-solving skills.
• Committed to ethical leadership, quality, and service excellence.

WHAT SUCCESS LOOKS LIKE

The COO will be expected to build a high-performing, commercially sustainable, and operationally scalable Occupational Health Division capable of delivering exceptional healthcare services to corporate and industrial clients.

The successful executive will balance growth, profitability, operational excellence, clinical quality, regulatory compliance, client satisfaction, and people development, while driving the division's long-term expansion and market leadership.

HOW TO APPLY

Interested and qualified candidates should send their updated CV to:

hiring@mysigma.io

Use Application – Chief Operating Officer (COO), Occupational Health as the subject of the email.

Only shortlisted candidates will be contacted.