Chief Operating Officer (COO)

Chief Operating Officer (COO)

A small team building the SMS testing tool telecom teams actually trust.

TelQ Telecom is a globally recognized provider of SMS quality assurance services, founded in 2016. We help operators, aggregators, and platforms verify what really hits the handset — across 1,000+ live networks.

We’re small but mighty — and still the first choice for the biggest players in the industry. Customers consistently praise us for the best UI and most reliable solution on the market. That’s where you come in.

As our COO, you'll take over the day-to-day running of TelQ so our founder can focus on vision, strategy and key partnerships. The role carries real ownership and its impact shows from day one.

Your mission: Keep TelQ growing profitably by improving how every team works, owning the budget and EBITDA, and turning our growth plans into results.

1. 01
   Operations and process improvement
   • Work closely with every team to spot bottlenecks, design improvements and personally drive process initiatives through to implementation.
     
     Set team priorities, goals and a regular management rhythm (team syncs, monthly reviews) across the company.
2. 02
   Finance and performance
   • Own the annual budget and track spend, revenue, margins and EBITDA monthly, flagging deviations and agreeing corrective actions.
     
     Together with the CEO, support the sales team to optimize processes for maximizing revenue growth.
     
     Support the sales team with strategy, pricing decisions, and resources.
     
     Represent TelQ at key industry conferences and events alongside the sales team.
     
     Join calls and meetings with important clients and partners on strategic projects.
     
     Support the Marketing team on growth marketing: priorities, campaigns and conversion.
     
     Work closely with the Product Owner on product development.
3. 03
   Beyond the day-to-day
   • Act as authorised signatory for employment contracts, contract annexes, employment certificates and other company documents.
     
     Manage vendors and suppliers, including the global test-number network and key tools.
     
     Oversee compliance matters (GDPR, telecom and messaging regulations).
     
     Deputise for the CEO when they are unavailable.

• 10+ years of experience Including at least 4–5 years in a senior operations, general management or COO-type role.
• Relevant industry background Background in telecom, A2P SMS/CPaaS or B2B SaaS; understanding of SMS delivery (routing, aggregators, carriers, DLRs, sender IDs) is a strong plus.
• Strong financial skills Budgeting, P&L, EBITDA and cash flow management, ideally in a lean or self-funded company.
• Process improvement and change management Proven track record of improving processes and driving change across several teams.
• Commercial mindset
• Understanding of growth marketing and SaaS metrics Including MRR, CAC, conversion and churn.
• Experience with international suppliers and partner networks
• Working knowledge of compliance topics Including GDPR and telecom regulations.
• Hands-on, structured and pragmatic approach Able to move quickly between strategy and execution in a small, international team.
• Fluent English

Could this be the right next step for you?

If this sounds like an opportunity to grow, make an impact, and work with a great team, send us your CV in English.

Note: Only short-listed candidates will be contacted.