Chief Operating Officer (Retail)

• Lead and manage the overall performance of all retail outlets to ensure operational efficiency and consistency
  
• Oversee daily store operations across multiple locations
  
• Drive improvements in store productivity, sales performance, and customer experience
  
• Optimize manpower planning, staffing structures, and workforce deployment
  
• Enhance in-store visual merchandising and product presentation standards
  
• Develop and implement standardized operating procedures (SOPs) across all outlets
  
• Manage and execute new store opening processes from planning to launch
  

• Oversee end-to-end supply chain operations, ensuring efficiency and scalability
  
• Manage product assortment planning and maintain an effective SKU structure
  
• Develop and implement procurement strategies to optimize cost and supply continuity
  
• Improve warehouse operations and productivity levels
  
• Strengthen logistics and distribution processes to support business growth
  
• Monitor inventory turnover, stock levels, and replenishment cycles
  
• Ensure efficient and timely product flow from suppliers to retail outlets
  

• Lead initiatives to improve store sales performance and revenue generation
  
• Monitor and optimize store productivity metrics (e.g., sales per square foot)
  
• Develop and implement effective merchandising strategies
  
• Ensure efficient staff allocation and workforce productivity across stores
  
• Drive continuous improvement initiatives to enhance operational workflows
  
• Oversee operational processes for store openings and expansions
  

• Manage and oversee large retail networks with stores
  
• Lead operational systems supporting retail outlets or equivalent scale
  
• Handle complex retail operations involving high transaction volumes and multiple locations
  
• Ensure operational alignment and consistency across all stores
  

• Utilize data analytics to drive operational decisions and performance improvements
  
• Monitor store-level sales performance and key operational metrics
  
• Analyze SKU performance and gross margin trends
  
• Track inventory turnover and stock efficiency
  
• Manage and optimize labour cost ratios
  
• Ensure data-driven decision-making is embedded in daily operations
  

• Establish and standardize operating procedures (SOPs) across the organization
  
• Develop scalable retail operations management systems
  
• Design and implement performance management frameworks and KPIs
  
• Build structured training and development programs for store and operations teams
  

• Act as the execution lead in partnership with the CEO
  
• Drive operational implementation of business strategies and initiatives
  
• Oversee execution, performance tracking, and operational delivery
  
• Continuously identify and implement improvements to enhance efficiency and effectiveness
  

Requirements

• Bachelor’s Degree in Supply Chain, Business Administration, Retail Management or related field
  
• Minimum 10–15 years of experience in retail operations, with a strong track record in senior leadership roles
  
• Proven experience managing large-scale retail networks or operational systems supporting stores
  
• Strong background in supply chain, inventory management, and procurement strategies
  
• Hands-on experience managing high SKU environments
  
• Solid understanding of retail store operations, including store productivity, merchandising, staffing, and sales optimization
  
• Demonstrated ability to drive operational efficiency, improve performance, and increase profitability
  
• Strong leadership and team management skills with the ability to lead large, multi-location teams
  
• Ability to execute business strategies effectively and work closely with senior leadership/CEO