Chief Operating Officer

# Chief Operating Officer (COO) ## Company Overview *Not specified* ## Job Summary The Chief Operating Officer (COO) will be responsible for owning and scaling the company's operational engine. This is a hands-on, operations-first leadership role that requires deep expertise in automation, compliance, risk management, operational controls, and large-scale execution. The COO will work closely with the CEO and executive leadership to build scalable, technology-driven operational models supporting rapid growth, customer satisfaction, and financial performance. The role offers a clear pathway toward broader P&L ownership and potential future leadership as the BU-Head (CEO) of the App Marketplace business. ## Responsibilities - **Operational Leadership:** Develop and execute strategies, systems, processes, and performance metrics across all operational functions to support rapid growth. - **Build Scalable Models:** Design and implement scalable operating models to handle increasing customer base, products, transactions, and revenue streams. - **Establish Standards:** Define SLAs, operational metrics, quality standards, controls, and governance mechanisms to ensure operational excellence. - **Process Optimization:** Improve productivity, reduce costs, enhance turnaround times, and increase operational reliability and customer outcomes. - **Banking, Payments, and Credit Operations:** Oversee transaction processing, settlements, reconciliations, payment failures, disputes, chargebacks, credit servicing, repayments, and collections. - **Compliance and Risk Management:** Manage KYC, customer verification, transaction monitoring, fraud operations, complaints, and regulatory controls; partner with legal and compliance teams. - **Automation and Process Excellence:** Lead AI-driven automation initiatives, streamline workflows, and partner with Product, Engineering, and Data teams to enhance scalability and operational efficiency. - **Hyper-Growth Planning:** Translate company and product goals into actionable operational plans; prepare operational readiness for new products and markets. - **Customer and Commercial Outcomes:** Oversee app performance and customer success initiatives to improve satisfaction, retention, and service quality. - **Leadership Development:** Lead and develop a team of VPs, Directors, and Senior Managers, fostering a high-performance culture centered on ownership, data, speed, and continuous improvement. ## Qualifications - 18+ years of overall experience with significant senior operational leadership. - Bachelor’s degree in Business, Finance, Engineering, or a related field; MBA from Tier 1 B-schools preferred. - Proven leadership in hyper-growth fintech, digital-first banks, or consumer technology companies. - Extensive experience in core operations, banking operations, payments, credit, compliance, risk, process excellence, or automation. - Demonstrated success in scaling large, complex, technology-enabled operations. - Strong knowledge of automation, AI-led operations, compliance, KYC, fraud, controls, and process improvement. - Experience managing multiple functions and leading senior leaders. - Understanding of operational budgets, unit economics, cost-to-serve, and customer outcomes. - Prior experience in the U.S. consumer fintech ecosystem is strongly preferred. ## Preferred Skills - Deep expertise in automation, AI-driven operations, and regulatory compliance. - Strong stakeholder management and relationship-building skills. - Ability to operate effectively in a fast-paced, high-accountability environment. - Strategic thinking with a data-driven decision-making approach. - Experience in building and leading high-performance teams. - Familiarity with fintech partnerships, banking relationships, and payment ecosystems. ## Experience - Minimum of 18+ years of relevant experience, including senior leadership roles in operations, fintech, or consumer technology sectors. - Experience in scaling complex, regulated, and technology-enabled operations at a large scale. - Prior roles involving P&L influence or ownership are advantageous. ## Environment - The role involves working in a fast-paced, high-growth environment with a focus on technology-led operations. - Likely to operate in a hybrid or in-office setting, with a strong emphasis on cross-functional collaboration. - The position requires managing multiple stakeholders, including banking partners, regulators, and internal teams. ## Salary *Not specified* ## GrowthOpportunities - Opportunity to grow beyond functional leadership toward owning the P&L and becoming the BU-Head (CEO) of the App Marketplace business. - Potential to influence the company's strategic direction and operational scale on a global level. ## Benefits - Competitive benefits package aligned with sector best practices. - Equity participation at an inflection point of scale. - Leadership development and career growth opportunities within a profitable, rapidly expanding fintech company.