Chief Operating Officer
Description
Chief Operating Officer - Job Description:
Role summary:
The Chief Operating Officer will be responsible for the day-to-day leadership of SunAct Cancer Institute, ensuring efficient, compliant, and patient-centric delivery of clinical care and clinical trials.
This role requires a high-impact healthcare leader capable of scaling hospital operations, streamlining clinical workflows, optimizing capacity utilization, and ensuring strict adherence to NABH/JCI standards.
Key responsibilities:
- Oversee end-to-end hospital and institute operations, including IPD/OPD services, diagnostics, and specialty clinics.
- Establish and monitor KPIs for bed utilization, turnaround times, and patient satisfaction.
- Partner with the CEO to drive revenue growth and manage operational expenditure.
- Identify and drive operational efficiency and cost-optimization initiatives.
- Ensure compliance with NABH/NABL, biosafety, and applicable statutory requirements.
- Lead expansion plans, facility upgrades, and the procurement/commissioning of advanced oncology technology.
- Foster a culture of accountability, patient safety, and continuous improvement across teams.
- Drive digital transformation and process standardization across the institute.
- Build, mentor, and retain high-performing teams across operations, nursing administration, front-office, and allied health services.
Criteria:
- MBA/MHA or equivalent postgraduate qualification.
- Medical background (MBBS/MD) with management training is a plus.
- 10 to 15 years of healthcare operations leadership experience.
- At least 5 years in a senior leadership role.
- Prior experience in oncology or specialty healthcare institutions strongly preferred.
- In-depth knowledge of NABH standards, AERB guidelines, and statutory compliances.
- Proven track record in P&L ownership, budgeting, and operational KPI management.
- Ability to work across clinicians, researchers, administrators, and Board members.
- Strong crisis management, problem-solving, and change management capabilities.
Location & working:
- Location: Thane, with occasional travel to Khar.
- 6 days working.