Chief Operations Officer (COO)

Qualifications

Minimum Experience Requirements:

• Experience both as a strategic leader and hands-on manager

• Able to build systems while ensuring focus on the details

• Successfully managed people at all levels and from varied backgrounds and cultures

• Proven track record developing successful managers and ensuring all team members are effective contributors to the business

• Strong business management experience; operations focus preferred

• Minimum of 5 years’ experience working in business in an emerging market context

• Cultural knowledge and experience working or living in a developed market context

• Fluent English skills

• Experience working a multi-unit business environment a plus

• Experience working in sub-Saharan Africa

Preferred Experience Requirements

• Graduate level

Minimum Education Requirements:

• Graduate level

JOB DESCRIPTION

Duties & Responsibilities:

Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
Improve day to day accountability against operations and strategy across close coordination with managing director, Finance Manager and other executive team members.
Design and revise external partner operating toolkits and manuals for both the individual franchise owners
Integrate IT solutions in various operational arenas such as customer management, point of sale, inventory, and water quality and roll up into ERP system
Manage and support successful operations across corporate, franchisee and AMF stores, to include in part: quality assurance, approved products and suppliers, procedural compliance, retail offering compliance and brand protection
Coordinate communication, reporting and compliance structures between technical, supply chain, franchise support, marketing, finance, development, training and managerial departments
Oversee and manage the supply chain strategy, operations and staff
Support financial planning efforts, including budgeting, forecasting and P&L analysis alongside the Finance Manager, Franchising Director and MD.

Assist the MD in developing and overseeing long-term business strategies
Assess and manage the principal risks of the business within operations
Direct the development and dissemination of operational reports and metrics to keep key stakeholders informed and current on activities across all markets
Organise & supervise the store build-out process and activities
Develop reliable domestic and international suppliers for all inputs
Setup the Human Resources of the company's Tanzania team
Ensure regulatory compliance with all government agencies including standards and taxes
Direct and coordinate the activities of the organisation including production, procurement, pricing, sales, and/or distribution of products
Contribute & lead the senior leadership team responsible for strategic planning, team development, management of regulatory requirements, and growing a profitable social impact business.
Setup customer service initiatives to ensure compliance and customer satisfaction
Direct market and customer research efforts to achieve the organisations sales goals & support tactical marketing and planning activities
Support senior leadership team in business development efforts (loan applications, financial modelling, grant writing) to secure funding to grow the company.

Required Skills:

• Street smarts to navigate both formal and informal components of the business

• The ability to design and build innovative, solid systems while ensuring buy-in and ownership

• An energetic self-starter, a proven problem-solver and someone willing to “roll up their

sleeves” to do what it takes to get tough jobs done

• Ability to work strategically, creatively, flexibly and persistently to solve gnarly challenges

• Ability to coordinate a cross-functional team, from different disciplines and locations, and

ensure effectiveness and efficiency through the operation

• Proven interpersonal, relationship and people management skills

• Flexibility and willingness to travel frequently within the region

• Experience in and ability to organise and improve on all components of the end-to-end global supply chain to optimise efficiency and cost

• A team player with a sense of adventure wanting to make a difference

• Personality profile: practical, persistent, likeable, resourceful, organizer, likes challenges

See also