Chief Technology Officer

Salary: Competitive Salary + Bonus + Healthcare + Benefits

About Fingermark

Fingermark™ is a New Zealand-founded global technology company focused on the Quick Service Restaurant (QSR) sector, with teams across New Zealand, Australia, Brazil, the Philippines, Canada and the United States.

For more than 20 years, Fingermark has been developing technology for the realities of busy restaurant environments. Today, its solutions span Vision AI, intelligent self-service kiosks and digital menus, combining software and field-deployed technology to help some of the world’s leading QSR brands improve operational performance and customer experience.

We’re now looking for an experienced Chief Technology Officer to lead Fingermark’s technology and engineering direction as the business continues to grow.

About the role

Reporting directly to the CEO and sitting on the executive team, this is Fingermark’s most senior technology leadership role. Working across the business, you’ll help shape technology direction, lead the engineering function and partner closely with Product to make sure customer and commercial priorities translate into technology that is scalable, reliable and practical.

At executive level, you’ll bring a clear technology perspective, challenge thinking when needed and help the business make good decisions about where to invest, what to prioritise and how technology supports growth.

There is already a capable engineering team and experienced leaders in place. Your job won’t be to have every answer yourself. It will be to create the clarity, capability and leadership that allows good people to make sound decisions, solve problems and deliver technology customers can rely on.

You’ll be responsible for:

• Setting Fingermark’s technology and engineering direction alongside the CEO and executive team

• Representing technology and engineering at executive level

• Leading, coaching and developing Fingermark’s engineering leaders and teams

• Working closely with Product to align customer needs, commercial priorities and technology investment

• Leading the development and delivery of technology across software, platforms, infrastructure and deployed technology

• Looking across Engineering for opportunities to improve capability, efficiency, delivery and ways of working

• Ensuring Fingermark’s technology is scalable, reliable, secure and able to support customers as the business grows

• Providing oversight across quality, cybersecurity, data protection, technology risk and incident management

• Providing clear technical and commercial advice to internal stakeholders and customers

About you

This role calls for an established senior technology or engineering leader who has already operated at executive level and led experienced engineering leaders and teams. You’ll have already held significant responsibility for an engineering or technology function and be comfortable contributing to wider business decisions and leading through other capable leaders.

Strong technical credibility is important, but so is knowing when to step back. Experienced engineers should respect your judgement without needing you to make every technical decision.

You’ll know how to:

• Lead, coach and develop experienced engineering leaders

• Build strong teams and a healthy, accountable engineering culture

• Represent technology confidently at executive level and challenge assumptions when needed

• Work closely with Product around roadmap, priorities and customer outcomes

• Set direction and make good decisions when the answer isn’t obvious

• Balance engineering quality, technical investment and commercial delivery

• Create clarity and accountability without adding unnecessary layers or process

• Communicate well with engineers, customers and non-technical stakeholders

Experience leading engineering in a product-led technology or SaaS environment will be important. Experience involving field-deployed hardware, digital displays, computer vision, SOC 2 environments or similar technology would be particularly relevant.

Commercial awareness also matters, particularly around technology investment, budgeting, planning and resource decisions.

Just as importantly, we’re looking for someone people want to work with - a senior leader who brings judgement and professionalism without ego or unnecessary corporate layers.

Why Fingermark?

There aren’t many CTO opportunities in New Zealand that combine this breadth of technology, global customer exposure and level of influence.

Working directly with the CEO and executive team, you’ll help shape Fingermark’s technology direction across software, platforms, infrastructure, integrations, AI and field-deployed technology.

With capable engineering leaders already in place, there is an opportunity to help them, their teams and the wider engineering function continue to grow.

This is technology that has to work in the real world, supporting customers operating busy restaurant environments around the world.

For someone based in, or open to Hawke’s Bay, this is a rare opportunity to lead globally focused technology work from the region. Hawke’s Bay is the preferred base, but strong candidates from across New Zealand will also be considered.

What we offer

• Competitive salary and performance bonus

• Private health insurance

• Extra paid day off for your birthday

• Flexible sick leave policies

• Two weeks of additional paid parental leave

• Ongoing professional development

At Fingermark, we own it, stay brave and are customer obsessed. We’ve always got your back, and we never forget to have a laugh.

Ready to make your mark?

If you’re an experienced technology leader who enjoys developing good people, shaping products and contributing at executive level, we’d like to hear from you.

Apply online with your CV and cover letter via the following link:

https://fingermark.bamboohr.com/careers/141?source=aWQ9MjM%3D

For a confidential chat, please contact Martin from Engage Recruitment Support at martin@engagers.co.nz | 021 959 303.