Child Care Navigator

Child Care Navigator

Help Families Access the Child Care They Need to Thrive

Brooklyn, NY

$60,000-$65,000

THE ROLE

Win is seeking a dedicated and resourceful Child Care Navigator to help families residing in shelters access high-quality childcare for children ages 0–13. In this role, you will guide families through the application and enrollment process, address barriers to care, and strengthen coordination among families, shelter teams, childcare providers, and community partners. You will also help develop a sustainable childcare navigation model through training, resource development, data tracking, and continuous improvement.

WHAT YOU WILL DO

• Provide personalized guidance to families throughout the childcare application and enrollment process.
• Help families overcome barriers to childcare, including transportation, financial assistance, and complex service systems.
• Serve as a trusted point of contact and strengthen communication among families, shelter staff, on-site childcare teams, and community providers.
• Build partnerships with childcare agencies and lead stakeholder meetings to address challenges, share updates, and align services.
• Deliver training and create user-friendly guides, outreach materials, and other childcare navigation resources for shelter staff and families.
• Track family support, childcare placements, satisfaction, and pilot outcomes; analyze trends and recommend improvements to strengthen and scale the program.

WHO YOU WILL BE

• Familiarity with childcare systems, NYC social services, and the unique challenges faced by families experiencing homelessness.
• Experience in family support, case management, or childcare services, ideally with at least 3 years working with vulnerable populations (preferred).
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with families, staff, and partners.