Chocolate Concierge

Location: O'Hare International Airport (ORD), Chicago, IL Reports to: Store Manager Type: Part-time and full-time, hourly (non-exempt)

Vosges Haut-Chocolat is a Chicago-born luxury chocolatier known for pairing fine chocolate with spices, flowers and flavors from around the world. Our O'Hare boutiques are often a traveler's first or last taste of Chicago.

As a Chocolate Concierge, you guide guests through our collection, help them find the right gift in the time they have before boarding, and keep the boutique beautiful and ready all shift. You're part storyteller, part gift advisor, and part fast, friendly cashier.

What you'll do

• Greet every guest warmly, read how much time they have, and guide them to the right chocolate or gift quickly.
• Share the stories and flavor profiles behind our bars, truffles and collections, and offer samples to help guests choose.
• Suggest gift pairings, add-ons and multi-unit purchases to build the sale.
• Process sales, returns and exchanges accurately on the POS, and handle cash per store procedures.
• Gift-wrap and package purchases so they travel well in a carry-on.
• Restock, face and merchandise displays to brand standards throughout the shift.
• Receive and put away deliveries, rotate product, and check dates and condition.
• Keep the boutique clean, organized and food-safe, including sampling areas.
• Follow all airport security rules, including badge, access and prohibited-item procedures.
• Open or close the store, count the register, and complete shift paperwork as assigned.
• Hand off clearly to the next shift and flag stock, equipment or guest issues to the Store Manager.