ChromeOS Triage Engineer (工作地點：板橋)

Work Location TPE-101 / Latter this year to change to Banqiao

Working hours 9AM to 6PM

Job responsibility should be as below however not limited only to this and should be flexible to prioritize/align the task as required and expectations from stakeholders.

*Writing and organizing technical documentation
*Coordinating with multiple teams, including developers, testing, hardware, and infrastructure
*Managing technical communication of bug/issue status with stakeholders, and escalating issues as necessary
*Able to triage Incidents/bugs reported
*Providing integration expert services including understanding, troubleshooting and resolving firmware, hardware, linux kernel, graphics, etc, issues by co-working with internal functional teams together.Managing incoming bugs from Users, partners, testing team and helping triage issues to drive resolution across internal functional teams.
*Improving process, infra, tests and tools based on experience of managing issues to ease the life of issue management.
*Ensuring the issue contains relevant information for teams to debug and resolve the issue (log files, repro scenario..), track the resolutions of blocking bugs and analyze bug trends to send reports.
*Building tools to generate reliable logs, build systems to analyze logs and help *ChromeOS ecosystem quality by helping the team to address incoming bugs.
*Documenting the troubleshooting tips / guides for various domains.
*Release Support and Technical Program Services:
Developing and maintaining dashboards using SQL and dash boarding tools
Developing and maintaining automation scripts using Python, Apps Script, APIs Analyzing data using SQL and Google Sheets