Chuyên viên Marketing / Marketing Executive

SOCIAL MEDIA/ DIGITAL CHANNEL MANAGEMENT

• Creates and proposes monthly posting plan to Marketing Manager and update content in all digital channels after approved

• Works with Hotel team to come up with new promotions and run campaign through relevant digital and social media channels.

• Regularly monitors competitor social media sites and create competitor analysis reports

BUSINESS DEVELOPMENT & CUSTOMER CARE

• Increases sales through the identification and cultivation of new customers

• Develops a detailed data base of potential new customer/clients for the business

• Carry out monthly analysis of the overall competitive landscape, identifying key markets and trends

• Regularly updates to guests about promotions by sending email marketing or telesales

• Assists guests in making reservation

OTHER DUTY: support Marketing Manager in hotel’s marketing activities

• Engages in online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.

• Assists Marketing Manager to manage hotel’s social media content and responses, thinks of new ideas such as contests, weekly posts to keep up all social media platforms of the hotel

• Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities.

• Assists with photo shoots for seasonal or festive promotions in partnership

• Support in administrative tasks when required

Requirements

• Good understand of hospitality industry

• English proficiency is preferred

• Minimum 1 year work experience in hospitality industry