CIB Business Support Management - Sr Associate

Profile

• Project Leadership: Demonstrates ability to lead teams, delegate tasks, and motivate others to achieve project goals. Comfortable managing people and fostering a collaborative environment.
• Stakeholder Engagement: Builds strong relationships with internal and external stakeholders, communicates clearly, and manages expectations effectively.
• Sense of Urgency & Deadline Management: Prioritizes tasks, adapts to changing demands, and delivers high-quality results within tight deadlines and urgent situations.
• Soft Skills & Communication: Exhibits strong interpersonal skills, emotional intelligence, and a proactive approach to conflict resolution. Maintains open, transparent, and timely communication.
• Applied Problem Solving: Proposes practical solutions to challenges, drives process improvements, and ensures documentation and workflows are efficient and up to date.
• Organized & Detail-Oriented: Manages multiple projects simultaneously, tracks progress and ensures thorough follow-up and documentation.
• Service-Oriented Mindset: Focuses on client needs, demonstrates empathy, and maintains a problem-solving attitude to enhance user experience.
• Commitment to the JPMorganChase Experience: Embraces the culture, best practices, and standards of a leading global bank.

Job Responsibilities

• Lead and coordinate project teams, ensuring alignment with objectives, timelines, and quality standards.
• Manage stakeholder communications, set and manage expectations, and provide regular status updates.
• Identify, escalate, and resolve project risks and issues, maintaining a sense of urgency and accountability.
• Oversee project documentation, process improvements, and ensure compliance with internal standards.
• Foster a positive team environment, mentor junior staff, and promote collaboration across functions.

• Drive project delivery, monitor milestones, and adapt plans to meet changing priorities and urgent needs.

Required qualifications, skills, and capabilities

• Minimum of 3 years of relevant work experience in project management or related roles.
• Bachelor’s degree in business administration, Project Management, Engineering, or related fields.
• Proven experience leading teams and managing projects with multiple stakeholders.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook); project management tools (e.g., MS Project, Jira) are a plus.
• Strong interpersonal skills, clear communication, and results orientation.
• Advanced English. Portuguese is a plus.