Circulation Manager

The purpose of this classification is to supervise the staff and operations of the Circulation Unit within the Headquarters Library.

KEY RESPOSIBILITIES AND PERFORMANCE STANDARDS:

• Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and administration; and trains staff in operations, policies, and procedures.
• Supervises the operations of the Circulation Unit: coordinates daily work activities; organizes and prioritizes workload; makes work assignments; monitors status of work in progress; inspects completed work; troubleshoots problem situations; and provides guidance, training and technical expertise.
• Collects fees for overdue and damaged items: provides information and answers questions regarding fines and fees applied to patron accounts; processes cash, check and credit card payments; balances cash drawer; prepares deposit; posts bankruptcy information and returned checks and forwards to collection agency; monitors related reports; and prepares and sends related correspondence.
• Assists in developing and implementing circulation policies and procedures: makes recommendations regarding changes to work processes to enhance operations and provide better service to library patrons; and monitors implementation of approved changes to ensure compliance.
• Checks library materials in and out: operates the library’s automated circulation system to charge, discharge, and renew books and audio/visual materials; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.
• Provides customer service to library patrons and the public: provides assistance and information related to library services, fees, procedures, information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment.
• Perform other duties of a similar nature or level.