Circulation Supervisor

Position Title:

Circulation Supervisor

Position Type:

Regular

Hiring Range:

$28.03 - $33.65 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Hourly

A. POSITION PURPOSE

Under the direction of the Help Desk Manager, the Circulation Supervisor provides excellent, customer-focused services in support of the University’s academic programs. They assist in the coordination of daily operations of front-line library services, including borrowing transactions, information assistance, data collection, building operations, and student employee oversight. They perform circulation-related functions, coordinate Course Reserves, oversee the University Library Help Desk and building operations during evening and weekend hours, and assist with oversight of the library's physical collections.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Circulation of Library Materials and Access Services Responsibilities (50%)

• Uses the integrated library system to circulate materials (checkout, check-in, place holds, etc.) to members of the Santa Clara University community.
• Assists patrons in locating materials in the Library using the University’s online catalog.
• Coordinates physical course reserves
• Communicates directly with faculty concerning reserve materials and library policies
• Suggests changes and improvements to Course Reserves policies and procedures
• Effectively communicates library policies, including circulation privileges, to library patrons.
• Communicates with bursars’ office to complete billing-related tasks; keeps appropriate and accurate records related to billing
• Communicates effectively with patrons to resolve billing problems
• Overrides patron blocks when appropriate
• Monitors the Automated Retrieval System (ARS) for retrieval requests and, in the absence of the ARS Maintenance Supervisor, assists with troubleshooting ARS operations
• Regularly removes expired holds from the Help Desk hold shelf
• Works with Technical Services to resolve issues with physical items
• Adds select items to existing catalog records
• Assists with the processing of Interlibrary Loan requests (borrowing and lending)
• Supports special initiatives of the Help Desk Team
  

2. Evening and Weekend Supervision of the Library and the Library Help Desk (45%)

• Staffs and oversees the Library Help Desk during scheduled hours, providing courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library’s physical facility, organization, collections, and policies
• Supervises the work of student employees, providing ongoing training, direction, and support, during scheduled shifts.
• Assists with maintaining the student employee Help Desk schedule
• Refers complex questions to the appropriate individual or department
• Opens/Closes and secures the library

3. Other duties as assigned (5%)

• Special projects may include tasks such as weeding, cataloging work, supply ordering, or other library processing projects.
• Work on projects in support of the Access & Delivery Services Unit or the University Library

C. PROVIDES WORK DIRECTION or RECEIVES WORK DIRECTION FROM

This position provides work direction to student employees. This position receives work direction from the Library Help Desk Manager.

D. GENERAL GUIDELINES

1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Prepares progress reports; informs supervisor of project status; and deviation from goals.

7. Ensures completeness, accuracy and timeliness of all operational functions.

8. Prepares and submits reports as requested and required.

9. Develops and implements guidelines to support the functions of the unit.

Work Schedule

This is a full-time position scheduled to work 40 hours per week. The regular work schedule is Tuesday through Saturday, generally 1:15 P.M. - 10:15 P.M. Work hours may vary based on Library or University operational needs, including staffing coverage, changes in operating hours, and the academic calendar. The position may periodically require later evening hours. Advance notice of schedule changes will be provided whenever reasonably practicable.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Required

• Associate’s Degree
• 2 years of experience at a library circulation desk or an equivalent combination of education and public-facing customer service experience

Preferred

• Experience using Library Services Platform or Integrated Library Systems
• Experience using Canvas (or equivalent), Google Workspace or Microsoft Office Suite

1. Knowledge

• Use of an integrated library system specifically circulation-related activities
• Best practices for public-facing customer service
• Familiarity with Springshare suite of products (LibGuides, LibAnswers, etc.)

2. Skills

• Excellent verbal and written skills
• Excellent interpersonal skills
• Excellent organizational skills
• Providing high-quality customer service
• Supervisory skills
• Computer and office productivity software skills

3. Abilities

• Ability to work independently and collaboratively
• Ability to work in a collegial and team environment
• Ability to work in a dynamic technological and organizational environment and to adapt to new situations easily
• Ability to work with all levels of staff and faculty
• Ability to accommodate shift changes and weekend work as required

4. Education

• Associate’s Degree

5. Years of Experience

• 2 years required in experience at a library circulation desk or an equivalent combination of education and experience

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
• Ability to lift 25 pounds of material and manage carts filled with books and other materials
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in-or out-of-state locations.
• May be required to occasionally travel to outside customers, vendors or suppliers.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• No Flexible Work Arrangement: This position is primarily performed on-site at Santa Clara University. The position requires regular, in-person presence on campus to support operational, departmental, and/or service needs.
• Typical office environment.
• Mostly indoor office environment
• Offices with equipment noise.
• Offices with frequent interruptions.
• Deadline driven activities.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at .

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.