Claim Assistant

Summary

Administrative role supporting workers’ compensation claims; handles claim setup, documentation, invoicing, and customer service for injured workers and stakeholders.

About MEMIC

At MEMIC, our mission is to make workers’ compensation insurance better—through compassionate service, trusted partnerships, and an unwavering focus on workplace safety. Our core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—drive everything we do. For over 30 years, we’ve been a leader in helping businesses protect their employees and reduce workplace injuries while delivering exceptional claims services.

Job Overview: Claim Assistant

Are you highly organized, detail-oriented, and passionate about helping others? Join our team as a Claim Assistant, where you'll play a key role in supporting Claims Adjusters and ensuring injured workers receive prompt, professional service throughout the claims process.

This position is ideal for someone who enjoys administrative work, customer service, and working in a fast-paced environment where accuracy matters. Insurance experience is not required. We are willing to train the right candidate who brings a positive attitude, strong technical skills, and a commitment to excellence.

*This is a hybrid position

What You'll Do

Open and establish new workers' compensation claims and assign claims to the appropriate adjuster.
Support the claims team with correspondence, forms, document preparation, filing, and mail processing.
Process and pay invoices while ensuring accuracy and timeliness.
Serve as a helpful resource for injured workers, employers, medical providers, and internal team members by responding to questions and directing inquiries appropriately.
Maintain claim diaries, follow-up activities, and file documentation.
Assist adjusters and management with information requests and administrative support.
Help ensure claims are handled efficiently, accurately, and in compliance with company standards.

What We're Looking For

Strong customer service and communication skills.
Excellent attention to detail and organizational abilities.
Comfortable using technology and entering data accurately.
Ability to prioritize multiple tasks and meet deadlines.
Positive attitude and willingness to learn.
Insurance or claims experience is helpful but not required.

Why Join Us?

Comprehensive training provided.
Collaborative and supportive team environment.
Opportunity to build a career in the insurance industry.
Meaningful work that helps injured employees and employers navigate the claims process.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at [email protected].

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

MEMIC's Job Applicant Privacy Notice

Check out our benefit offerings here! Starting pay is: $46,293/annually

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

1. Are you legally eligible for employment in this country? choose one
2. Will you require MEMIC immigration sponsorship now (for example H-1B sponsorship, Form I-983 training plan, etc.)? choose one
3. Will you require MEMIC immigration sponsorship in the future? choose one
4. What is your desired annual salary? If your desired compensation falls between ranges, please multi select. choose any
5. If you are under 18, can you furnish a work permit? choose one
6. What is the highest level of education you have completed? choose one
7. What state do you reside in? choose one
8. Will you relocate if the job requires it? choose one
10. Are you able to perform the "essential functions" of the job for which you are applying (with or without reasonable accommodation)? choose one
11. Have you entered into an agreement with any former employer or other party (such as a noncompetition agreement) that might, in any way, restrict your ability to work for our company? choose one
12. Have you ever been employed here before? If so, what dates?
13. I hereby certify that the information contained in the employment application I submit to Maine Employers’ Mutual Insurance Company, hereinafter referred to as (“MEMIC”) or (“the Company”) is true and complete to the best of my knowledge. I understand that material omissions or falsification of this application may result in my disqualification from consideration for employment or dismissal from employment. I understand that the information I provide will be processed in accordance with MEMIC’s Job Applicant Privacy Notice (https://www.memic.com/job-applicant-privacy-notice). understand that my employment is subject to a satisfactory check of references. I authorize MEMIC and/or its designees the right to investigate the information given and to secure additional information, if necessary. I authorize my previous employers, educational institutions and all other individuals and organizations listed in this application form to provide information about my employment, work habits and character. I agree that MEMIC, and/or its designees and my previous employers, educational institutions and all other individuals and organizations listed in this application form will not be held liable in any respect if an employment offer is not made, is withdrawn, or my employment is terminated because of furnishing necessary information incident to the employment process. I understand that MEMIC is in no way obligated to provide employment and I am in no way obligated to accept employment, if offered. This application does not bind either party, and the statements contained herein do not constitute and should not be interpreted to constitute any sort of contract of employment for a specific period of time. I understand this application for employment is valid for 30 days only. Consideration for employment after 30 days requires a new application. I understand that upon offer and acceptance of a position with MEMIC, I will be required to provide documentation establishing my identity and eligibility to be legally employed in the United States. I understand that employment at MEMIC is employment at will. Employment may be terminated with or without cause at any time by me or by the Company. Terms and conditions of employment with MEMIC may be modified at the sole discretion of the Company with or without cause and with or without notice, except as may be required by law. I also understand that other than the President of the Company, no one has the authority to make any agreement for employment other than for employment at will or to make any agreement limiting the Company’s discretion to modify terms and conditions of employment. MEMIC is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, national origin, color, religion, age, gender, sexual orientation, gender identity or expression, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local law. If you agree to the above, please type your first and last name and today's date.