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Claim Specialist I

Open 24d posting dated 2 weeks ago

Summary

Investigate and resolve workers' compensation claims by gathering facts, evaluating liability, and negotiating fair settlements while collaborating with employers, medical providers, and legal teams.

About MEMIC

At MEMIC, our mission is to make workers’ compensation insurance better—through compassionate service, trusted partnerships, and an unwavering focus on workplace safety. Our core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—drive everything we do. For over 30 years, we’ve been a leader in helping businesses protect their employees and reduce workplace injuries while delivering exceptional claims services.


Job Overview: Claim Specialist I

This position is in-person to start then transitions to hybrid.

*Prior claims handling experience required and one year of workers’ compensation claim handling experience preferred*

Are you a natural investigator, problem solver, and relationship builder? Do you thrive in a fast-paced environment where every day presents a new challenge? If so, we invite you to join our team as a Claim Specialist I.In this role, you'll play a critical part in helping injured workers navigate the claims process while partnering with employers, agents, medical providers, and legal professionals to deliver fair, timely, and compassionate claim resolutions. You'll manage a diverse portfolio of workers' compensation claims, balancing analytical thinking, sound judgment, and exceptional customer service.

What You'll Do

As a Claim Specialist I, you will:

Investigate and Evaluate Workers' Compensation Claims

  • Gather facts, analyze coverage and compensability, determine liability, and assess claim exposure.
  • Conduct interviews and maintain communication with injured workers, employers, witnesses, attorneys, brokers, agents, and other stakeholders.

Manage Claims from Start to Finish

  • Administer timely and accurate indemnity and medical benefits.
  • Establish appropriate reserves and make informed settlement decisions within authority levels.
  • Negotiate claim resolutions and pursue cost-effective outcomes.

Partner with Legal and Medical Professionals

  • Collaborate with defense counsel on litigated claims.
  • Attend mediations, arbitrations, hearings, and settlement conferences when needed.
  • Implement managed care and rehabilitation strategies to support recovery and claim resolution.

Build Strong Relationships

  • Work directly with insureds and injured employees to provide guidance, education, and support.
  • Conduct on-site visits, presentations, and claim reviews to strengthen customer partnerships.

Maintain Excellence and Compliance

  • Ensure claim files meet quality standards, regulatory requirements, and company best practices.
  • Stay current on workers' compensation laws, regulations, and industry trends.
  • Utilize technology and claims systems to effectively manage workload and documentation.

What Makes You Successful

We're looking for professionals who bring:

  • Strong analytical, investigative, and problem-solving skills
  • Exceptional communication and negotiation abilities
  • Sound judgment and decision-making skills
  • The ability to manage multiple priorities in a deadline-driven environment
  • Strong customer service and relationship management skills
  • Attention to detail and commitment to quality file handling
  • A collaborative mindset and team-oriented approach

Knowledge & Experience

  • Prior claims handling experience required and one year of workers’ compensation claim handling experience preferred
  • Computer skills, Word, Excel and Image Right preferred.
  • Must have valid driver’s license.
  • Strong attention to detail and strong communication skills both verbal and written.
  • Adaptable/flexible and self-directed with the ability to manage time and other resources wisely.
  • Must have the ability to work effectively with other organizational team members.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.

MEMIC's Job Applicant Privacy Notice

#IND2022

Check out our benefit offerings here! Targeted salary range: $60,000 - $70,000/annually

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Are you legally eligible for employment in this country? choose one
  • Will you require MEMIC immigration sponsorship now (for example, permanent residence related filings, H-1B sponsorship, Form I-983 training plan, etc.)? choose one
  • Will you require MEMIC immigration sponsorship now or in the future? choose one
  • What is your desired annual salary?
  • If you are under 18, can you furnish a work permit? choose one
  • What is the highest level of education you have completed? choose one
  • What state do you reside in? optional
  • Will you relocate if the job requires it? choose one
  • Are you able to perform the "essential functions" of the job for which you are applying (with or without reasonable accommodation)? choose one
  • Have you entered into an agreement with any former employer or other party (such as a noncompetition agreement) that might, in any way, restrict your ability to work for our company? If yes, please explain. written answer
  • Have you ever been employed here before? If so, what dates?
  • I hereby certify that the information contained in the employment application I submit to Maine Employers’ Mutual Insurance Company, hereinafter referred to as (“MEMIC”) or (“the Company”) is true and complete to the best of my knowledge. I understand that material omissions or falsification of this application may result in my disqualification from consideration for employment or dismissal from employment. I understand that my employment is subject to a satisfactory check of references. I authorize MEMIC and/or its designees the right to investigate the information given and to secure additional information, if necessary. I authorize my previous employers, educational institutions and all other individuals and organizations listed in this application form to provide information about my employment, work habits and character. I agree that MEMIC, and/or its designees and my previous employers, educational institutions and all other individuals and organizations listed in this application form will not be held liable in any respect if an employment offer is not made, is withdrawn, or my employment is terminated because of furnishing necessary information incident to the employment process. I understand that MEMIC is in no way obligated to provide employment and I am in no way obligated to accept employment, if offered. This application does not bind either party, and the statements contained herein do not constitute and should not be interpreted to constitute any sort of contract of employment for a specific period of time. I understand this application for employment is valid for 30 days only. Consideration for employment after 30 days requires a new application. I understand that upon offer and acceptance of a position with MEMIC, I will be required to provide documentation establishing my identity and eligibility to be legally employed in the United States. I understand that employment at MEMIC is employment at will. Employment may be terminated with or without cause at any time by me or by the Company. Terms and conditions of employment with MEMIC may be modified at the sole discretion of the Company with or without cause and with or without notice, except as may be required by law. I also understand that other than the President of the Company, no one has the authority to make any agreement for employment other than for employment at will or to make any agreement limiting the Company’s discretion to modify terms and conditions of employment. MEMIC is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, national origin, color, religion, age, gender, sexual orientation, gender identity or expression, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local law. If you agree to the above, please type your first and last name and today's date.

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