Claims Administration Manager

Summary: We are seeking a detail-oriented Claim Administration Manager to supervise our Claims Administration Department. This role will also involve coordinating and performing complex clerical duties related to the claim processing in the home office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Leadership: Supervise Claims Administration personnel, assign duties, and ensure work accuracy and compliance with policies. Maintain team harmony and resolve grievances.
• Training: Oversee workflow and train clerical staff. Standardize procedures to improve efficiency. Promptly handle rush letters, express claims, and mandated state forms. Index incoming mail and assign tasks to adjusters.
• Claim Entry & Processing: Manage claim setup, claim routing, reserves, and adjuster codes within strict deadlines. Complete requested tasks in support of Claim Adjusters. Index incoming mail and send requested letters.
• Payment & Financial Handling: Process automated and manual drafts, stop payments, voids, and canceled check requests. Process subrogation, salvage, and credit transmittals, updating system amounts and forwarding checks to Accounting.
• Tax & System Maintenance: Maintain Tax ID numbers and addresses for vendors, body shops, medical facilities, and attorneys. Issue and mail annual 1099 forms.
• Communication & Support: Answer incoming claims calls and assist call center staff, agents, adjusters, and insureds with inquiries.
• Administrative & Special Projects: Compile data and complete special projects as assigned.