Claims Analyst I (Fixed Term)
Summary
Process and resolve customer claims and deductions for FMCG brands, ensuring timely settlements and compliance while partnering with sales and finance teams.
Job Description
Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.
Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. You will be managing customer claims and dispute resolution activities across the Order-to-Cash process. The role is responsible for ensuring timely claims settlement, minimizing aged deductions, improving cash recovery, and supporting strong customer relationships.
Job responsibilities include:
Validate, investigate, and process customer claims accurately and within agreed timelines.
Manage customer disputes and deductions through to resolution and settlement.
Monitor and reduce aged claims through proactive follow-up and issue resolution.
Partner with Sales, Finance, Customer Service, and customers to resolve claims efficiently.
Analyze claims trends and identify opportunities to improve processes and prevent recurring issues.
Ensure compliance with company policies, controls, and audit requirements.
Support reporting, stakeholder communications, and continuous improvement initiatives.
Other ad-hoc activities
To succeed in this role, you will need the following qualifications:
Required Qualifications & Experience
Minimum 5 years of experience in Claims Management, Accounts Receivable, Order-to-Cash, Credit Management, or Customer Operations.
Experience handling customer deductions, trade claims, promotions, rebates, and pricing claims.
FMCG experience preferred.
Proficiency in SAP and Microsoft Excel.
Strong analytical, problem-solving, and stakeholder management skills.
Ability to influence cross-functional teams and drive issue resolution.
What Success Looks Like
Timely resolution of claims and disputes.
Reduction in aged deductions.
Improved cash recovery and customer satisfaction.
Strong compliance with policies and controls.
Continuous process improvement and operational efficiency
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
Flex That Works at ARBEX
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website. [If unable to post via the careers site, please include local posting details]
And finally, the fine print….
For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.
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