Claims and Change Specialist

About the Position

We’re seeking a Claims and Change Specialist to support large, heavy-civil infrastructure programs, including highways, roads, bridges, transit (both rail and bus), international airports, and water/wastewater projects delivered through both traditional and alternative methods. Your primary focus will be supporting claims analysis, contract administration, and change management activities associated with complex infrastructure construction projects, including contract research, change control, commercial management support, and coordination with project controls and construction management teams.

This is a long-term, full-time, on-site position located in New York, NY.

Responsibilities may include, but are not limited to, the following:

• Support the review of contractor notices, change requests, contract modifications, and related documentation through contract research and claims analysis.
• Assist in evaluating entitlement considerations by reviewing contract requirements, technical documentation, project records, and applicable procedures.
• Draft correspondence related to contract changes, requests for clarification, and change management activities for management review.
• Prepare written summaries, analyses, and supporting documentation outlining contractual considerations, findings, and key project issues.
• Support administration of the change control process in accordance with contract requirements, project procedures, and established change management practices.
• Review and track change requests to help ensure compliance with contractual requirements, documentation standards, and established timelines.
• Compile, maintain, and organize supporting documentation associated with change requests, including cost, schedule, technical, and project controls information.
• Maintain accurate records of change orders, approvals, correspondence, negotiations, and supporting documentation within project tracking systems and change logs.
• Coordinate with estimators, schedulers, project controls teams, construction management staff, contractors, and stakeholders to facilitate the collection and organization of information related to proposed changes.
• Schedule and coordinate change management meetings, prepare meeting materials, and document action items, decisions, and follow-up activities.
• Assist in the preparation and review of change proposal requests and related documentation.
• Support change order negotiations by coordinating meetings, preparing materials, documenting discussions, and tracking outcomes.
• Assist in ensuring change management activities comply with applicable contract requirements, procurement guidelines, project procedures, and audit requirements.
• Organize and maintain project records to support internal and external audits related to contract compliance and change management activities.

Attributes

• Excellent written and verbal communication and interpersonal skills.
• Excellent organizational and analytical skills.
• Collaborative mindset that fosters teamwork, trust, and positive relationships.
• Natural curiosity, problem-solving abilities, and a passion for continuous improvement.
• Ability to manage multiple priorities and deadlines in a fast-paced project environment.
• Strong attention to detail and commitment to quality, accountability, and professionalism.

Minimum Qualifications

• Bachelor’s degree in engineering, construction management, business, or related field, or equivalent combination of education and experience.
• 2-5 years of experience supporting claims analysis, contract administration, change management, project controls, commercial management, or construction management activities on large infrastructure, transportation, transit, rail, aviation, or heavy civil construction projects.
• Experience reviewing and interpreting construction contracts, specifications, change orders, contract modifications, notices, and other project documentation.
• Experience supporting change management, contract administration, project controls, commercial management, or claims-related activities on design-build and/or alternative delivery projects.
• Experience coordinating with estimators, schedulers, project controls teams, construction management teams, contractors, and project stakeholders.
• Demonstrated experience in technical writing and project documentation.
• Experience maintaining detailed project records, logs, correspondence, and supporting documentation.
• Experience using Oracle Primavera Unifier or similar project controls, contract management, or change management software (Unifier preferred).
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).

Preferred Qualifications

• Master’s degree in construction management, engineering, or business.
• Experience supporting claims analysis, contract administration, change management, or commercial management on major transit, rail, tunnel, underground, or heavy civil infrastructure programs.
• Experience supporting owner's representative, PMCM, program management, or construction management assignments.
• Experience supporting design-build contracts exceeding $100M in construction value.
• Experience supporting contract change negotiations and commercial management activities.
• NYC agency, public transportation, or major capital infrastructure program experience.

Compensation Details

Expected Salary: $115k-$145k/year ($55-$70/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.

Just LOOK at the Benefits We Offer!

• Unlimited flexible time off
• Paid holidays
• Paid parental leave
• Health, dental, and vision insurance
• Flexible spending accounts (healthcare and dependent or elder care)
• Long-term disability insurance
• Short-term disability insurance
• Life insurance and accidental death and dismemberment
• 401(k) plan with guaranteed employer contribution
• Formal career planning and development program
• $2,500 annually toward professional development
• Wellness program with monthly wellness stipend
• Company cell phone or cell phone plan reimbursement
• Free personalized meal planning and nutrition support with a registered dietitian
• Free personal financial planning services
• Employee assistance program
• Employee discounts
• Employee referral bonus

Specific plan details and coverage for each benefit noted above will be provided upon offer. #IN-LNJS

If you wish to be considered for a position where there is not an active job posted, please search for our 'General Application' and apply.

Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Luster does not accept unsolicited resumes from any third-party. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

Please email hiring@luster.com for accommodations necessary to complete the application process.