Claims and Returns Representative
DESCRIPTION
Hiring Immediately, Claims and Returns Representative. Excellent compensation and benefits.
Fitzgerald Auto Mall is looking to hire a Claims and Returns Representative. Clean, organized and structured work environment.
REQUIREMENTS
- Previous automotive parts experience preferred (OEM dealership experience is a plus).
- Familiarity with dealership management systems (Reynolds & Reynolds) is a plus.
- Strong computer skills, including Microsoft Excel and Outlook.
- Excellent attention to detail with strong organizational skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:
- Competitive salaries, commission, and bonus programs based on experience.
- EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
- Family friendly atmosphere and flexible schedule.
- Large client base, shop is full daily.
- Benefits available – Health, Dental, Vison, Paid Time Off.
- Employer paid Life and Disability Insurance.
RESPONSIBILITIES
- Process OEM parts warranty, claims, and returns accurately and efficiently.
- Coordinate returns with wholesale customers, vendors, and dealership personnel.
- Verify return eligibility and ensure compliance with manufacturer policies.
- Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
- Maintain accurate records of returns, credits, and claim documentation.
- Follow up on outstanding claims to ensure timely reimbursement.
- Work closely with warehouse, shipping, counter, and management teams.
- Meet daily processing goals while maintaining a high level of accuracy.
- positive attitude
Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license. Drug free environment and background checks will be performed.