Claims Assistant Manager
Posted
Description
- Assist with the supervision of staff specific but not limited to training, planning, and directing work.
- Responds to staff, internal and external customer inquiries, and provides resolution to issues accordingly.
- First point of contact for customer calls that require research and a response.
- Manages assigned tasks, queues, and ensures inventory is handled within department guidelines.
- Manages internal emails, tracks inventory, and collaboration with staff for timely responses within department guidelines.
- Collaborate with reporting manager to ensure turn-around times, quality standards and company goals are met.
- Trend errors for assignments, identify training needs for staff, collaborate with quality assurance on unit module updates.
- Attends staff meetings to assist with delivery of materials, trainings, and communication.
- Assists in the coordination of the work flow and control of work procedures.
- Provides guidance to subordinates regarding general claims and escalated issues.
- Communicates directly with clients, providers, and internal and external areas.
- Adherence to company and department policies and procedures.
- Understands the guidelines for timeliness and the expected turnaround time within the department.
- Must occasionally travel to client locations.
- Performs other duties as assigned.