Claims Assistant

This position is located in the Office of Programs; Retirement Benefits Division; Post Section A. The incumbent will be responsible for performing a full range of standard and non-standard clerical work. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

As a Claims Assistant, you will: Analyze and evaluate a variety of different items to determine the best course of action to take to properly resolve the work item. Photocopy, screen and search/match work items, answer telephones (respond to general inquiries and take messages), open/deliver mail. Operate an image processing system, which converts documents for subsequent adjudication and review by RRB personnel. Review documents to ensure that it is properly prepared for imaging. Be responsible for indexing documents to ensure beneficiary's information is not merged and that electronic documents can be found.