Claims Intake Specialist

Symetra offers a thrilling chance to become part of our team as a Claims Intake Specialist!

About the role

Deliver timely, accurate, and customer-centered claim information to call center callers. Gather necessary details to finalize the claim. Consistently offer excellent customer service. Enter claim information into the system. Manage STD, SDI, AM, LTD, Life, and AD&D product lines. Perform effectively in a collaborative call center environment.

What you will do

• Offer various external and internal callers timely, accurate, and customer-centered information on disability, life, and leave claims. Collect information from diverse sources to correctly document new submissions, ongoing claims, and other relevant situations. Enter detailed, clear summaries of exchanged information into our claim system. Dispatch claim acknowledgement correspondence promptly and precisely. Handle incoming documents with strong coding accuracy and immediate distribution. Follow operational standards closely. Reach or go beyond call center operational targets.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. Anticipate customer needs and take action.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
• Demonstrate an increasing level of proficiency in the products (STD, SDI, AM, LTD, Life and AD&D) managed by the department.
• Perform other tasks requested by management.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $33.95 plus eligibility for annual bonus program.