Claims Learning Coach- Auto (Temporary 6 months)
#IN-DNI #LI-DNI
Company: CGIC
Department: 0
Employment Type: Temporary Full-Time (6 months)
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As a Claims Learning Coach, you will be responsible for transitioning learners by supporting training, coaching and developing talent and proficiency in Auto & Claim Response Centre. You will provide subject matter expertise and technical support to help enhance our client service experience.
How you will create impact:
- Providing coaching, technical support and client service support related to claims handling and procedures during the learning phase and learning support to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader
- Sharing claims handling knowledge to be effective team members to support their peers, the department and the organization as a whole.
- Partnering with Leaders, Learners and Claims Learning to determine critical areas requiring learning resources and skills development and feedback to Technical Supervisors during the learning phase.
- Collaborating with Claims Learning by providing learning support during and post training to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
- Providing and contributing to exceptional client service in accordance with claims service and quality standards.
To join our team:
- You have two years of coaching or supervisory experience with demonstrated ability to mentor, coach and contribute to the learning and development of staff.
- You have a post-secondary education in Insurance and Risk Management or related field.
- You have or working towards your Chartered Insurance Professional designation.
- You have advanced knowledge of policy wordings, legislation and regulations and comprehensive knowledge insurance policies.
- You have strong oral and written communication skills and the ability to deliver presentations and communicate ideas clearly.
- You have or working towards the Provincial adjuster licenses.
How you will succeed:
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Salary information:
Expected Salary range : CAD $60,574.00 to $100,956.00 CAD
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.