Claims & Scheme Support Officer

Designation: Claims & Scheme Support Officer

Experience: Minimum 2 years of relevant experience
Location: Singapore
Working Hours: Monday to Thursday: 8:30 AM – 6:00 PM & Friday: 8:30 AM – 5:30 PM

Job Summary

We are looking for a Claims & Scheme Support Officer to support bill and claim verification, scheme administration, public enquiries, appeals processing and related administrative activities.

Key Responsibilities

• Verify bills and claims against system records for accuracy and completeness.
• Review supporting documents and conduct sampling checks where required.
• Follow up with suppliers and partners regarding missing information or supporting documents.
• Handle enquiries from members of the public and external stakeholders.
• Support appeals processing by reviewing relevant information and preparing appeal assessments.
• Process changes and updates relating to approved assistance scheme applicants.
• Maintain accurate hardcopy and electronic records.
• Track claims, applications and processing status using Microsoft Excel or relevant systems.
• Support data analysis, reporting and other administrative activities.
• Provide ad hoc operational and outreach support when required.

Requirements

• GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification.
• Minimum 2 years of relevant experience in any of the following:

1. Bill/Claim Verification
2. Appeal Reviews
3. Enquiry Handling
4. Data Management
5. Administration / Customer Service

• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Good attention to detail and numerical accuracy.
• Good communication and stakeholder-handling skills.
• Professional and courteous manner when dealing with members of the public and external stakeholders.