Claims Specialist
Claims Specialist – Moving & Storage
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-Time
Salary: $18.50-$19.50
Key Responsibilities
- Manage claims from initial submission through settlement and closure.
- Review inventories, condition reports, photographs, estimates, delivery documents, and other moving records to determine liability.
- Prioritize claims based on urgency, severity of damage, deadlines, and customer needs.
- Maintain accurate claim files, notes, documentation, and follow-up tasks.
- Calculate settlements, deductibles, liabilities, and chargebacks.
- Identify responsible parties and communicate financial liability when applicable.
- Communicate claim decisions professionally with customers, drivers, agents, vendors, and internal teams.
- Handle difficult conversations and disputes professionally and confidently.
- Follow established daily tasks, procedures, and timelines while managing a high-volume workload.
Qualifications
- Strong computer and data entry skills with the ability to learn multiple systems.
- Excellent attention to detail, organization, and time-management skills.
- Ability to multitask and prioritize changing workloads.
- Strong reading comprehension and ability to interpret detailed documentation.
- Basic accounting/math skills for settlements, liability, and chargebacks.
- Strong written and verbal communication skills.
- Comfortable making decisions and communicating liability to responsible parties.
- Able to work independently and follow claims through to completion.
- Previous claims, moving & storage, transportation, logistics, or related experience is preferred but not required.