Claims Team Leader

General Description:

The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

Responsibilities and Duties:

· Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations.

• Sign off/approve credit memos and employee receivables.
• Assist with administrative accounting procedures per Controller/CFO.

· Audit team performance, monitor team metrics and manage claims process.

· Train new employees and existing employees in department procedures and agency requirements.

· Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.

· Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments.

· Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.

• Attends trainings, conferences and staff meetings.
• Participates in company continuous improvement processes.
• Uphold Mission and Values
• Other duties as assigned by Claims Manager.