Claims Unit Supervisor (Workers Compensation)
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Description
WHAT WE'RE LOOKING FOR
Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening in our San Diego office for a Claims Unit Supervisor. This individual will provide oversight and guidance to a team of Claims Professionals in the strategic management of workers' compensation indemnity claims while ensuring gold-standard service to injured workers and our insureds.
LEADERSHIP RESPONSIBILITIES
- Leads a unit of five to seven Claims Professionals of varying experience levels. Establishes a workplace culture of professionalism, collaboration and inclusion, and excellence in service, aligning with our corporate mission and shared values.
- Establishes common goals. Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources as necessary.
- Able to transition between Supervisor and Claims Professional roles to effectively complete tasks and accomplish goals.
- Actively supports Company programs and initiatives focused on strategic and tactical innovation and improvement.
- Facilitates discussions and brainstorming for ideas to improve process efficiency. Memorializes and disseminates essential information regarding the results of these activities.
ADDITIONAL RESPONSIBILITIES AND PRINCIPAL ACCOUNTABILITIES
- Ensures claims are managed in compliance with applicable statutes, regulations, case law, and Company standards.
- Ensures unit achieves organizational goals via prompt claim closures, high client satisfaction with service, timely medical management decisioning, and strategic cost containment.
- Ensures claim reserves and settlements are appropriate and timely.
- Monitors and directs the management of individual claims within the unit in accordance with Company standards.
- Manages the workflow of the unit including planning, assigning, and directing work.
- Fosters and guides the professional development of individual Claim Professionals of varying levels of experience to help them build successful and satisfying careers while producing excellent results in their work and exhibiting exemplary workplace behavior.
- Identifies and communicates training needs. Assists with facilitating training topics and continually reinforces adherence to the concepts and techniques adopted.
- Aids in the development of vendor panels via continual feedback to management as to effectiveness of defense counsel, medical providers (physicians, medical facilities, nurse case managers), and vendors (durable medical equipment vendors, translators, copy services, and vocational rehabilitation service providers).
- Ensures continuing education requirements are met.
- Performs special assignments and projects as assigned.
REQUIRED QUALIFICATIONS
- Minimum of High School Diploma or equivalent certificate required; Bachelor’s degree from four-year college or university is preferred.
- Minimum of five years of prior claims adjusting experience at a workers' compensation carrier is required.
- CA Self-Insurance Administrator's (SIP) Certification required (upon hire).
- Prior supervisory experience is a plus.
- Completion of mandated training (and continuing education) requirements to adjust workers' compensation claims in the State of California is required.
WHAT WE OFFER
- Work-Life Balance
- Work From Home Program (up to 2 days per week upon eligibility)
- Free On-Site Fitness Facility
- Free On-Site Garage Parking
- Paid Time Off
- Paid Holidays
- Retirement Savings Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
ABOUT US
With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
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- We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know. optional
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- Will you now or in the future require Oak River Insurance Company to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.
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