Cleaning Manager

Job Role: Cleaning Services Manager

Working Hours: 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes

Salary: £35,000 per annum

Location: St Johns Shopping Centre, Liverpool, L1 1LY

Reporting to: Associate Director Key Accounts

Overview

Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy, high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management, strong leadership, excellent communication skills, and the ability to deliver a clean, safe, and customer-focused environment.

The ideal candidate will be confident operating in a fast-paced retail setting, able to respond quickly and professionally to operational challenges, and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated, high-quality service delivery.

About the Role

As Cleaning Services Manager, you will take full ownership of the cleaning contract, leading a team of cleaning operatives and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for service delivery standards, team performance, health & safety compliance, stock control, and client reporting.

This is a hands-on management role suited to someone who thrives in a dynamic, city centre retail environment, is confident in decision-making, and is skilled in problem-solving and building strong working relationships.

As part of the duty management team, you will assume the role of Duty Manager twice per week (08:00–17:00) as per the site rota, which includes one Saturday per month (with time off in lieu).

Main Responsibilities:

• Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
  
• Plan staffing levels and produce flexible working rotas to meet client expectations, including managing holidays, sickness, and absence
  
• Maintain high cleaning standards, ensuring compliance with COSHH and health & safety requirements
  
• Manage stock levels and ensure adequate supply of cleaning materials and consumables
  
• Conduct regular audits of site cleanliness, standards, and procedures, reporting findings to management
  
• Monitor, report, and escalate site defects and maintenance issues in line with agreed processes
  
• Respond to cleaning-related incidents, customer queries, and complaints promptly and professionally
  
• Lead cleaning teams through training, inductions, and ongoing development, ensuring service excellence
  
• Carry out team welfare checks and appraisals to support engagement and performance
  
• Maintain a safe, clean, and welcoming environment for staff, customers, visitors, and tenants
  
• Maintain site documentation including risk assessments, cleaning schedules, and audit records
  
• Manage recruitment, performance, and employee relations issues in collaboration with HR and senior management
  
• Lead site emergency responses, evacuations, and support business continuity procedures where required
  
• Hold regular client meetings, complete KPI reports, and support contract retention
  
• Submit reports, audits, and documentation using company reporting tools
  

• Experience of managing large teams within cleaning, facilities, or associated services
  
• Strong knowledge of cleaning standards, processes, COSHH, and health & safety compliance
  
• Excellent communication skills, both written and verbal
  
• Proven ability to lead, motivate, and develop teams
  
• Experience managing performance, recruitment, and employee relations issues
  
• Highly organised with strong problem-solving abilities
  
• Ability to work under pressure in a fast-paced environment
  
• Strong client-facing skills with the ability to build lasting relationships
  
• Competent in Microsoft 365 and Timegate (Zoho desirable)
  
• Confident in managing change and maintaining service delivery within a dynamic environment
  
• A proactive, high-energy approach with a strong sense of ownership and accountability
  
• A flexible, team-oriented mindset with a hands-on approach to management
  
• Professional, proactive, and committed to high service standards