Cleaning Manager

Working Pattern: Monday to Friday 8 hours per day, 1 in 4 weekends as Duty Manager

• Responsible for all day-to-day aspects relating to the management of the cleaning services provision within the contract specification to the agreed performance levels; delivering the service in line with the KPI’s set by the client and OCS policies
• Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills. Ensure areas of responsibilities always follow Company’s processes.
• Control and issuing of cleaning materials, ensuring stock rotation and safety in storage. Order cleaning materials as required
• Develop effective relationships with client ensuring their satisfaction with service delivery, meet regularly with the Security Manager, Regional Manager, TCE Account Manager and wider OCS team
• To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
• To lead excellent communications throughout the contract and to champion the motivation for all staff.
• Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
• Manage staff rotas, hours worked, sickness and annual leave for the cleaning team, via the Timegate system.
• Report data on a weekly/monthly basis, or as required.
• To recruit, develop and retain staff to deliver services in the most efficient and effective manner; lead and motivate his/her team.
• To set objectives for direct reports and review regularly. Ensure same approach and mechanisms for all staff across the contract.
• Ensures effective performance management is applied - developing staff with potential through deploying training matrices and completing on time appraisals, addressing poor performance issues to resolution through company policies and procedures.
• Provide efficient and effective delivery of cleaning services by driving optimised productivity and labour deployment.
• Collaborate with the Security Manager, Regional Manager, and TCE Account Manager to review monthly KPI reports, monitor service performance, and verify that contractual requirements are consistently achieved
• Resolve significant contractual issues across the contract, acting to identify and mitigate actual and / or potential problems.
• Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
• Follow client / company guidelines with regards to the identification and reporting of health and safety hazards
• Full responsibility for maintaining Risk Assessments, COSHH records and SOP’s
• Attend all training courses as required
• Complete all mandatory OCS training to agreed time frames
• Fulfil reasonable tasks or requests from senior management.
• Work alongside the Security Manager, Regional Manager, TCE Account Manager and wider OCS team to provide a seamless service to the client.
• Responsible for fulfilling staffing levels to the specification.
• Cleaning budget control and identifying training needs and replacement uniform / PPE
• To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, OCS policies and procedures, risk assessments and method statements
• Maintain confidentiality in all aspects of client and staff information.

• Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas.
• Ensure that the OCS safety image is reflected positively through your actions by checking on staff at various times during their shifts to ensure safe working practises.
• Ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities.
• Acknowledge and accept a personal responsibility for the safety of you, your staff, client staff, tenants and all service users
• Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
• Raise any concerns over Health & Safety breaches in accordance with Company Procedure.
• To take ownership of the Health & Safety plan for cleaning.
• To attend all H&S meetings held by the Client when requested to do so and report all issues to your staff on a timely basis.
• To carry out ‘Tool Box Talks’ to your staff monthly and report and record all events on the company Management Information System.
• To review and update safe systems of work records, Risk assessments, method statements, COSHH records
• Ensuring all staff have the relevant knowledge and respective PPE to perform their duties safely.
• To ensure when utilising outside contractors that all contractor control and health & safety procedures are witnessed and then monitored to ensure procedures are maintained.

• Experience of working and building partnerships with clients
• Management experience or different work streams and work loads
• IOSH trained desirable
• Excellent knowledge of COSHH
• Articulate and has the ability to communicate effectively with the clients and the OCS teams
• Organised individual who can demonstrate a record of planning and managing workflows
• Able to demonstrate an understanding of high-quality service delivery and their impact on this
• The ability to be agile and flexible to meet the needs and demands of the role
• Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail

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