Cleaning Operations Executive
Summary
Oversee cleaning staff hiring, scheduling, and performance while managing client site visits and resolving escalated issues to ensure contract fulfillment.
• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth