Help us deliver exceptional service quality across Copenhagen

At duuo, our mission is to help our customers focus on what matters most by providing reliable, customer-centric solutions that make their everyday operations run smoothly.

We're looking for a Quality Manager to join our Cleaning Department of approximately 120 employees who deliver cleaning services to more than 150 customers across Copenhagen.

This is a full-time position combining administrative work from our headquarters with regular visits to customer sites throughout Copenhagen.

The role

As Cleaning Quality Manager, you will be the link between our customers, employees and operations team, ensuring high service quality and customer satisfaction.

Your responsibilities include:

Conducting quality inspections and following up on cleaning standards
Supporting, coaching and training cleaning staff
Onboarding new customers and employees
Building strong customer relationships and handling day-to-day enquiries
Coordinating staffing, equipment and service delivery with the Operations Team
Maintaining quality reports, schedules and customer information in our systems
Identifying opportunities to improve customer satisfaction and service delivery

What we're looking for

You've worked in professional cleaning and know what great cleaning quality looks like. Perhaps you've been a Team Leader, Supervisor or Quality Inspector and are ready for your next challenge.

We imagine that you:

Have experience within the professional cleaning industry
Have experience supporting, coordinating or training employees
Are comfortable using digital systems and administrative tools
Speak and write fluent English. Danish skills are a plus, but not a requirement
Hold a valid Category B driving licence

Who you are:

You enjoy working with people, building strong relationships and supporting employees to succeed. You are confident giving feedback, thrive in a fast-paced environment and are comfortable adapting when priorities change.

You are:

Detail-oriented, structured and quality-focused
Proactive and comfortable working independently
Flexible, adaptable and solution-oriented
Patient, positive and professional in your communication

What we offer:

A varied role combining office work and customer visits
Responsibility and freedom in your day-to-day work
A supportive and international team environment
The opportunity to make a real impact in a growing company

If this sounds like the next step in your career, we'd love to hear from you.

Description

Cleaning Quality Manager

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