Cleaning Services Operations Manager

We are seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business. This role involves supervising a large field team, ensuring contract delivery, maintaining service quality, and managing client relationships.

Key Responsibilities:

• Lead and manage supervisors, drivers, and cleaners across multiple locations
  

• Implement and monitor cleaning schedules and service contracts
  

• Handle client acquisition, retention, and complaint resolution
  

• Coordinate manpower planning, recruitment, and training
  

• Ensure health and safety standards are met on all job sites
  

• Manage inventory, procurement, and logistics of cleaning supplies
  

• Monitor operational costs and suggest efficiency improvements
  

• Generate performance and compliance reports for management
  

Requirements:

• 5–7 years of experience in cleaning/facilities management (UAE/GCC preferred)
  

• Strong leadership, organizational, and team coordination skills
  

• Good knowledge of cleaning tools, materials, and service protocols
  

• Fluent in English (Hindi/Nepali is a plus); strong reporting skills
  

• Valid UAE driving license preferred but not mandatory
  

• Strong client-facing and communication abilities