Cleaning Supervisor and Business Development Manager

Cleaning Supervisor & Business Development Manager

We are seeking a proactive, hands-on, and results-driven Cleaning Supervisor & Business Development Executive to oversee daily cleaning operations while driving business growth. This dual-role position is responsible for recruiting and managing cleaning personnel, ensuring high service standards, coordinating work schedules, and developing a consistent pipeline of new cleaning and property maintenance contracts.

Key Responsibilities

Operations & Cleaning Supervision

● Recruit, interview, and onboard cleaning staff.

● Conduct orientation and provide practical training on cleaning procedures, workplace safety, and customer service.

● Prepare and manage staff deployment schedules to ensure adequate manpower for all job sites.

● Supervise daily cleaning operations and ensure work is completed to company quality standards.

● Perform site inspections and quality assurance checks.

● Resolve operational issues, customer concerns, and manpower shortages promptly.

● Monitor staff attendance, punctuality, productivity, and performance.

● Ensure compliance with Workplace Safety and Health (WSH) regulations and company policies.

● Manage cleaning equipment, chemicals, inventory, and maintenance requirements.

Business Development

● Identify and pursue new business opportunities in commercial, residential, industrial, and strata properties.

● Develop and maintain a strong pipeline of cleaning and property maintenance contracts.

● Conduct sales presentations, site surveys, and prepare quotations and proposals.

● Build long-term relationships with property owners, managing agents, MCSTs, facilities managers, and corporate clients.

● Negotiate contracts and follow up on sales enquiries until successful closure.

● Achieve monthly and annual sales targets.

● Work closely with operations to ensure smooth service delivery after contract award.

● Identify opportunities for contract renewals and additional services.

Administration & Reporting

● Prepare weekly operational and sales reports.

● Maintain recruitment records, staff training documentation, and client databases.

● Monitor project profitability and recommend operational improvements.

Requirements

● Diploma or equivalent qualification preferred.

● Minimum 3 years’ experience in cleaning operations, facilities management, or property maintenance.

● Experience in recruiting and supervising cleaning staff.

● Proven track record in business development or sales, preferably within the cleaning or facilities management industry.

● Strong leadership, communication, and interpersonal skills.

● Good planning, scheduling, and organisational abilities.

● Able to work independently and manage multiple priorities.

● Proficient in Microsoft Office applications.

● Possession of a valid Class 3 driving licence is an advantage.

Key Performance Indicators (KPIs)

● Successful recruitment and retention of cleaning staff.

● High customer satisfaction and service quality.

● Timely manpower deployment with minimal absenteeism.

● Achievement of monthly sales and revenue targets.

● Growth in new client acquisitions and contract renewals.

● Compliance with safety and operational standards.

What We Offer

● Competitive salary with performance incentives.

● Sales commission for successful contract acquisition.

● Career advancement opportunities.

● Training and professional development.

● Supportive and dynamic working environment