Clearance Support Agent

Job Description:

Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.
Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
Timely report issues to be raised to the higher level to get the appropriate support
Support with the practical experience and knowledge In daily activities to achieve goals and objectives
Liaise with customs officials on specific duties payable and problem shipments.
Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary
Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
Resolve specific disputes or provide advice on technical issues with customers.
Maintain a thorough knowledge of Customs practices and procedures
Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

Qualifications:

Bachelor Degree in any field
3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
Good Communication skills (English & Thai), spoken and written
TOEIC/IELT or TOEFL score is an advantage
Planning & Organizing, Decision Making, and Results Orientation
Customer Oriented
Proficient with Microsoft Excel, Power point and word

See also