Cleared ServiceNow Technical Consultant in United

Job Description

Norseman Services is one of the fastest-growing and emerging ServiceNow partners, delivering next- solutions across today’s rapidly evolving digital ecosystem. As a wholly owned subsidiary of Norseman Incorporated, we combine elite engineering talent, strong architectural governance, and disciplined execution to protect and maximize our clients’ ServiceNow platform investments. Backed by Norseman Defense Technologies — a Value-Added Reseller (VAR) with more than 30 years of experience solving complex IT challenges — we bring deep technical expertise and mission-focused delivery to every engagement.

The ServiceNow TC/ Developer will be part of the Norseman Services delivery organization, focused on providing a high-impact, scalable consulting team to support client initiatives across the ServiceNow Platform with areas of expertise:

AI Control Tower, security (IRM/SecOps), and IT service operations (ITx).

Key Responsibilities:

• Collaborate with Norseman and ServiceNow stakeholders to deliver targeted expertise aligned to current initiatives
• Design, implement, and optimize solutions across the ServiceNow platform: platform architect role with ability to create roadmaps and discuss topics such as AI, security, and IT operations domains
• Although most of the engagements will be limited to advisory/consulting, guidance/recommendations, some hands-on advisory and execution support may be required
• Support ServiceNow Engagements as a technical architect and advisor
• Team size can scale quickly for short duration spikes or critical delivery phases
• Adapt quickly to evolving scope, priorities, and workload demands

Expertise ServiceNow Platform Knowledge:

• AI Control Tower & Security (SecOps/IRM) Expertise
• Deep expertise in AI governance, control towers, monitoring, and security operations
• Experience aligning AI initiatives with enterprise security, compliance, and risk frameworks
• ITX / Service Management Specialist
• Strong background in IT service management, IT operations, and asset management
• Experience across incident, problem, change, and configuration management
• Proven ability to optimize operational workflows and service delivery models

Client-Driven Consulting Resource:

• The ability to interact with customers based on client-indicated demand and priorities
• Potential focus areas include (but are not limited to):
• Healthcare systems and regulatory environments
• CRM platforms and customer experience operations
• Industry-specific platforms, processes, or compliance requirements

Required Qualifications:

• 5+ years’ experience in a professional services organization with consulting experience
• 3+ years’ experience in ServiceNow consulting
• A bachelor’s degree or equivalent experience
• experience with public sector or Healthcare industries
• Strong ServiceNow platform expertise with understanding of operational requirements
• Senior-level consulting or delivery experience in relevant technical or industry domains
• Strong communication skills and ability to work directly with client leadership
• Proven adaptability in fast-moving, multi-disciplinary environments
• Ability to field questions from customers across the ServiceNow platform

• Equal Opportunity Employer/Veterans/Disabled