Clerical Assistant L1-2, Brooklyn & Queens Clerical Support

Brooklyn/Queens Control Center is looking for a qualified candidate to join their team as a Clerical Assistant. We are seeking a highly organized and detailed-oriented clerical professional with strong proficiency in Microsoft Office and the ability to manage data, reports and documentation with precision. The ideal candidate thrives in a fast-paced, KPI-driven environment, demonstrates strong communication skills, and can effectively support both internal teams and external customers. The role requires accuracy, adaptability, and the ability to manage multiple systems and priorities simultaneously.

Core Responsibilities

• Success in this role requires a candidate with strong work ethics, confidence, passion, and adaptability.
• This candidate should have excellent clerical and organizational abilities, along with proficient computer and typing skills.
• Excellent interpersonal and telephone skills are essential due to frequent interaction with both internal and external customers.
• Candidate should demonstrate outstanding proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook.
• This individual should be capable of prioritize daily tasks and adapting to manage multiple assignments simultaneously.
• The successful candidate will need to engage with customers regularly, both internal and external.
• Responsibilities entail reviewing and filing documents and compiling various system reports.
• Maintain and manage spreadsheets, reports and tracking systems with high accuracy.
• Learn and navigate internal and external systems (e.g Oracle, ArcFM, eGIS, WMS, CRMS, NMS, CIAS etc)
• Ensure compliance with departmental standards and performance metrics (productivity, accuracy, turnaround time).
• Participate in any cross-training assignments within the department.
• Candidate must be available to report in-person during ICS (Incident Command System) events and travel to company locations as necessary to support restoration efforts on morning/night shift. This requirement ensures operational effectiveness and continuity, particularly in response to critical events where in-person coordination is necessary.

Required Education/Experience

• High School Diploma/GED

Preferred Education/Experience

• High School Diploma/GED

Relevant Work Experience

• Must possess excellent organizational skills, including computer skills and competency in Microsoft Suite (Outlook, Word). Required
• Excellent interpersonal skills are required for frequent interaction with Manager, Planners, Supervisors, and Field Crews. Required
• Candidate must be able to handle multiple tasks and changing priorities. Required
• Previous experience in the utility industry is preferred. Preferred

Skills and Abilities

• Effective interpersonal skills
• Proficient in English written and verbal communication skills
• Ability to simultaneously handle multiple priorities
• Excellent organizational skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.