Clerk-Call Center

Position: Customer Service Representative Hours: Monday - Friday, 8:00 a.m. 5:00 p.m. Reports to: Call Center Supervisor Position DescriptionThe CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to: • Answering telephones and providing assistance to motorist in a timely, courteous and professional manner. • Accurately process, document, route, and record mail correspondence • Handle complaints and investigations • Process citizen complaints and requests via phone and/or correspondence • Research and process correspondence • Adhere to company policies and procedures • Follow guidelines and procedures as outlined in the procedure manuals • Other duties and responsibilities as necessary Requirements/Experience: • High School diploma or GED

• Excellent verbal and written communications skills • Outstanding attendance and punctuality • Good problem solving and analytical skills • Candidate must have no restrictions for phones or correspondence processing. • Must be professional and courteous • Bilingual (Spanish) required for SLA’s ( Service Level Agreement) • Must be professional and courteous to peers, supervisors and managers • Must have the ability to communicate effectively with peers and management • Candidate must be able to multi task • Candidate must be a team player at all times • Must have an Excellent attendance record