Clerk Front Desk - Steady Extra (Paris LV)
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As a Front Desk agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc… when necessary
- Assists with guest service recovery when possible
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Greets all guests with the proper introduction, and makes them feel welcome
- Answers telephone promptly, with a pleasant voice
- Maintains accuracy in cashiering
- Assists guests with problems, complaints or special need
- Effectively generates reports according to shift
- Provides rate information for future or current dates
- Processes casino status changes on guest folios
- Attaches needed paperwork to all checked out folios
- Strong Interpersonal and communication skills.
- Self-starter with strong problem solving ability
- Ability to handle heavy telephone volume
- Must be able to tolerate secondary smoke
- Must be able a team player and be able to foster a close knit environment, with constant co-worker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand for entire shift (an average 8 hour shift).
- Ability to perform reaching, stooping and/or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs.
ADDITIONAL REQUIREMENTS:
- One year experience in front desk or guest service field
- 6 months experience in basic computer knowledge
- Excellent oral and written communication in English
- Proficient in a second language would be beneficial.