Clerk

JOB SUMMARY: Provide operational, customer service and clerical support for the Santa Cruz/Monterey/San Luis Obispo Counties Operations, Administration and Donated Goods programs.

ESSENTIAL DUTIES

Provide excellent customer service to both internal and external customers at all times.

Receive and return donor calls; screen potential donations for suitability, ensuring a positive outcome for the donor as well as Goodwill Central Coast.

Initiate, circulate and follow up on accidental donations (donation tracers). Serve as the primary point of contact for all tracers company wide. Enter all tracers into tracking database or spreadsheet and report as needed. Contact donors at the end of the waiting period if items not found and close out tracer.

Document all phone calls received or made. Direct customer complaint calls to appropriate operations/retail supervisor.

Maintain daily donor counts for all locations by the required time daily. Contact required leads/supervisors to acquire any missing information. Update related documentation as needed.

Initiate, and complete shipping bills, bills of lading or manifests when necessary.

Assist with completion of purchase orders and purchase order extension sheets as required.

Collect and place outgoing mail appropriately for transportation pickup. Ensure that signed manifests are returned to the originator of each delivery. Complete “last stretch” delivery of mail and other items within the building.

Organize and file documents neatly and appropriately and as needed. This includes, but is not limited to, Vehicle Operational Data (VOD) reports, Attended Donation Center (ADC) reports, electronic waste logs, maintenance records, and other important documents.

Log daily shipping logs, VODs, maintenance records, and other related reports in the appropriate database.

Data Entry, printing, filing, and collating tasks as assigned.

Inventory, stocking, supply order generation, shipping, and receiving duties as required.

SECONDARY DUTIES

Assist other departments as needed. This includes, but is not limited to, driving a company vehicle, working on the dock to load and unload trucks, helping at a donation center or store to accept donations, scanning books for E-Commerce, serving as backup to administrative associates, or performing other tasks as assigned.

Serve as a point of contact for Transportation and ADC Department employees.

Perform related duties as assigned.