Clerk ZV

At Avon, beauty is more than skin deep. We are inspired by our community of passionate women; yesterday, today, and tomorrow. Avon is all about celebrating each other and our achievements in business and in life, inviting others to join us, and committing to be a force for good.

Key Responsibilities:

• Review and approve shipments, file claims with vendors for vendor failures.
• Ensure retail shipment accuracy including ASN closure, labeling requirements, etc.
• Accurately complete all necessary paperwork for outbound shipments (Trade flow, bills of lading, hazardous material forms, etc.).
• Interact with vendors to provide all needed information and support for pickup and delivery.
• Track and record delivery exceptions, misroutes, and any service impacts involving order delivery.
• Provide information as needed for analysis of service issues and delivery vendor performance.
• Maintain, update and provide reports as required regarding all aspects of the retail, interbranch, free merchandise and transportation processes.
• Perform customer account maintenance as required.
• Communicate with internal and external partners professionally, with proper grammar and practicing appropriate email etiquette.
• Follow safety policies and maintain good housekeeping in work area.
• Perform other duties as assigned.
• Responsible for correctly determining action needed to respond to situations involving lost/missing shipments or partial shipments, including accurate account maintenance to ensure correct Ambassador financial balance.
• Responsible for accurate recording and reporting of information and statistics regarding the Transportation order delivery process.
• Responsible for tracking exceptions and tracing delivery for shipments identified as not delivered as expected.
• Responsible for handling special shipment requirements as needed, in and out bound finished goods processes and tracking, and managing miscellaneous processes.
• Exercises professionalism in dealing with all situations.
• Maintains the confidentiality of Company information.

Knowledge/Skills/Education/Experience:

• High School diploma or GED
• Ability to use computer, including Microsoft Office applications, internet navigation, and email functions including sending and receiving attachments.
• Ability to learn company systems for account inquiry and maintenance, and accurate manipulation of financial account balances for crediting and charging Ambassador for lost order situations.
• May be required to train and receive hazmat certification for hazmat declaration purposes within three months of starting position.
• Typing speed of 25 wpm.
• Excellent written and verbal communication skills.
• Ability to handle pressure and demonstrate flexibility.
• Able to demonstrate good interpersonal skills and take initiative on specific issues.
• Ability to prioritize handling of situations.
• Must have a positive attitude.
• Ability to apply common sense understanding to carry out more complex instructions in written, oral, or diagram form.
• Able to deal with more complex problems involving some abstract thinking, though may require supervision. Requires little direction when solving simple problems.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals without supervisor explanation.
• Ability to effectively present information and respond to questions from management, etc.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Physical Requirements:

• Frequent use of computer keyboards/terminal. Performs repetitive data entry functions.
• Occasional periods of extended sitting.
• Must be able to sit, listen, talk, and write.
• Frequent bending and lifting of up to 25 lbs.
• Occasional lifting up to 50 lbs.
• Continuous standing and occasional walking.

Additional Requirements:

• Must be able to work overtime as needed.
• Must be able to work flexible hours depending on business need.
• Must achieve a minimum score of 80% on eSkill Clerk Test