Client Access Specialist

Job Summary

Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn’s mission and values.

Part-Time Schedule

This is a part-time position on Tuesdays, Wednesdays, and Thursdays 10 AM - 6 PM

Compensation

$18 - $18.87/hr

Essential Responsibilities and Metrics

• Greet and check in clients and visitors in accordance with established front desk and client access procedures.
• Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards
• Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures
• Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy
• Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system
• Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations
• Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience
• Process incoming and outgoing mail efficiently and accurately, following established procedures
• Complete assigned projects and administrative tasks within established deadlines