Client Account Director - Technology
- Expand business footprint with existing clients.
- Align Company short- and long-term strategies with client to maintain and expand revenue.
- Oversee all contract renewals and negotiations
- Present Company solutions based on understanding of client's business issues.
- Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
- Work with internal teams to structure value proposition to clients.
- Lead negotiations to ensure Company best interests from a business issue and legal perspective.
- Provide leadership and support in crafting client proposals.
- Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
- Meet with sales leadership to craft personal development strategy on a regular basis.
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Participation in Company Programs must meet minimum performance standards.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
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Make recommendations to implement improved processes.
- Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates